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Enterprise marketers and digital agencies
Our solution is designed for any type of company! You just need to be looking for an ally to shape your cloud contact center and transform your customer service.
Ease of use and support were great. The feature set they have is great as well.
Then, when we went to cancel, they made ridiculous claims about how we were locked in for another year. No one responds to messages, I had to call multiple times and insist someone speak to me.
Using call tracking, figuring out the ROI of our campaigns is even easier. Customer service, in my experience, has been fantastic.
Our needs changed and we found a different product for our needs. They were absolutely horrible about handling the porting of our old numbers.
I researched a few other call tracking solutions and all were better and cheaper.
I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career.
Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more.
I was on a month to month contract and after you cancel they will charge you for 2 more months. They also charge for porting phone numbers.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
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