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Enterprise marketers and digital agencies
Our cloud call center platform deployed within 48 hours irrespective of the size of your company, and it has a no-contract promise.
Ease of use and support were great. The feature set they have is great as well.
Then, when we went to cancel, they made ridiculous claims about how we were locked in for another year. No one responds to messages, I had to call multiple times and insist someone speak to me.
Using call tracking, figuring out the ROI of our campaigns is even easier. Customer service, in my experience, has been fantastic.
Our needs changed and we found a different product for our needs. They were absolutely horrible about handling the porting of our old numbers.
I researched a few other call tracking solutions and all were better and cheaper.
I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career.
Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more.
I was on a month to month contract and after you cancel they will charge you for 2 more months. They also charge for porting phone numbers.
Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable.
Numerous spam calls are made to the number, and it is difficult to take callbacks. Quick call-missed alerts via SMS or email can assist representatives reach customers.
Overall its a great dialling software. The best support team available to offer help for help anytime.
But this is not the case. For example, there is no possibility for making mass templates.
Management Login and their features are very useful for me its user friendly and easy to use. Agent Dashboard is also very attractive and easy to use.
There is no least about the software as i use till now.
It's been great experience with the implementation as well as the support. The team is very helpful.
Sometimes lag on customer voice, Also sometimes we didn't getting the customer voice.
Prioritize real-user-identified key features according to your needs to find your best fit.
DialogTech
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DialogTech
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