POSIM vs Heartland Retail: Which is a better fit?

Duk-ki D

Founder

Very satisfied, as POSIM has been very stable, and the tech support has been top notch with our support plan. We have purchased several seats (1 Desktop and 1 Mobile), and it's been very effective.

It is too bad we cannot do some things without getting a code to call support.

We feel that time is money, and we save a lot of both by utilizing this software. We cannot say enough regarding how happy happy we are.

We have not been able to use the report portion of the software. We find it very confusing.

We love the system because it is very intuitive. We are thrilled, not only that we selected Posim, but are very happy with the number of reports that can be generated, and the ease of operation.

I am frustrated that I can NOT back date to do a billing cycle or to make necessary adjustments to this program.

We would definitely recommend Posim to anyone, and would be happy to do a written endorsement if you should ever need it, or be a phone contact.

That form also asks if you want your card kept on file. Very bad system for billing.

It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.

Also there have been a few outages in service (very few but still a scary situation).

I like the simplicity of the product. I also love that it is a multi-store product, so all six of our stores can be logged in and checking out customers at once.

Customer service agents sometimes struggle to understand problems of a more technical nature.

Love the simplicity and the ease of use of all the entire system and its features. Been a customer for just over a year and we've only had awesome experience with it.

We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window.

I also have been consistently impressed by the support team - any time I have a question, the team is available to answer my questions - and always with a friendly and helpful attitude.

I tried of few of the first of the cloud based solutions, which were problemed with small companies who grew too fast and again terrible customer service.