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North American private duty home care and private pay non-medical home care providers.
Sales Manager, Community Liaison, Salesperson, Executive, Analyst, Business Development, Sales Account Manager, VP of Sales, and Director Of Business Development
You get an excellent product & excellent customer service for a good price. They are constantly upgrading their product and coming out with new features.
TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).
They use great business logic. They seem to have a good handle on the future and what will be coming and help us automate for us.
It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.
Overall the company culture is one dedicated to helping it's customers grow and improve. Obviously this is a company with very thoughtful leadership.
There is no answer at their offices, and when our staff tries to access software for scheduling, we get a generic message that Engineers are aware of the problem and it is being corrected.
You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.
The system went down frequently which is really hard when you are relying on it.
This is great for comparing your own performance with other similar agencies, as well as opportunities for growth in other geographic regions or target referral sources.
There is so much offered and it can get confusing to remember.
It is useful to know which hospices have the Market share and then to investigate and find out why. As a new provider in our market we strive to be the Best.
Their opinion is that it is too confusing and difficult to find what they are looking for. This could be such a great tool, but it isn't there yet due to it's confusing nature.
Trella's support staff is amazing and they really make it more user friendly. I like the up to date data and ability to create a presentation from the data.
I live in a small town, and often times all of the agencies shown for a physician all show under 11 so it is difficult for me to determine exactly where my agency stands.
What’s liked most about Trella Health was how easy it was to learn and how quickly we have gained a wealth of knowledge about our markets in a short time.
The timing of the data greatly impacts how we're able to use it. With a 3-4 quarter lag, it's difficult to assess new & upcoming agencies in a certain area.
WellSky Personal Care
Trella Health Marketscape
Top FeaturesWellSky Personal Care
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Trella Health Marketscape
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