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RecDesk, The Leader in Easy to Use Recreation Management Software, serves Recreation Departments, Community Centers, Home Owner's Associations (HOAs), Aquatics Centers and related Nonprofits.
Associations, schools, universities, charities and companies that manage a community of paying members, alumni, donors or enthusiasts.
There was seamless integration, and extremely knowledgeable, friendly, and responsive help staff from the beginning of the process to present.
The only con is one that any program would struggle with. We have 7 different municipalities within our school district and residents are charged a certain rate and non residents a different rate.
We have had a very favorable experience. The sales and implementation teams have been proactive and thoughtful about all elements necessary for us to have a successful launch.
Ve had many complaints that the process is too time consuming and they just call me to have me do it.
We love working with this system. It has opened our programming to so many more members of our community and created an ease of use that helps our staff serve.
Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.
RecDesk is a reliable and useful collection of tools that will help any Parks and Recreation Department provide the highest quality of service to the patrons of their community.
When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added.
Excellent across many years. In a previous capacity, I was an early adopter and have found the company superb to deal with right from sales and implementation through to support.
As with any software, human error can come into play.
Overall, our experience with ToucanTech has been incredibly positive. They are receptive to feedback, and welcome suggestions on how to improve their product and implement them where possible.
Needs fulltime use, otherwise very frustrating to use occasionally.
The benefits have been great, we invested at the same time as launching our bursary fund, so it's great to be working with super professional comms for this important group.
This is the most difficult part of the site to navigate.
If you have a question they are happy to help and if you come across an issue it has always been resolved promptly in my experience.
Some of the design features are slightly limited, based on experience working with other websites. This is also what makes it user-friendly and simple to maintain.
Roger: Hi, my name's Roger. I'm the voluntary lead admin for the Liverpool College Alumni organization, and we use ToucanTech as a way of communicating and interacting with our alumni database. It's a great product and I would give it five stars out of five for ToucanTech. Before we decided upon ToucanTech, our records were in a real mess. The best description we could possibly use is that we used spreadsheets to try and manage our alumni organization. We realized this wasn't satisfactory, and I spent a lot of time trolling across the net looking at various softwares which might fulfill our needs. Frankly, they just didn't tick all the boxes in the same way that the ToucanTech products did. The main reasons that we decided to go with ToucanTech, having researched the market and spoken to various other companies, probably falls into four main categories. The first was customer service. Absolutely outstanding. A real speedy response when we made our initial inquiries to them. The second one was that at that time, ToucanTech were in the same time zone as us. Now I know they have other time zones that they work within, but at the time, that was desperately important because you're bound to have problems. And it was just nice to be able to get an answer the same day because we and they were working in the same time zone. The final reason was that even though we were perhaps a smaller organization compared to what they were used to working with, at no time did we ever feel that we got a second class service. It was a first class service from day one. We found it very easy to onboard with ToucanTech. The first thing was they told us to send our data through to them, and they did the initial uploading of our database so we didn't have to worry about importing it in the incorrect way or it not presenting in the correct way. And the other thing that they really, really helped us with was they came and trained us at no extra cost. So the initial users of the system all got trained on day one, so we knew what we were dealing with rather than having a brand new shiny toy, but not knowing how it worked. I'd like to make some suggestions and recommendations as to why you might want to consider ToucanTech as your preferred software partnership company for alumni databases. The first reason is that perhaps on the face of it, ToucanTech looks an expensive product, but it isn't. The price is what you see is what you pay. There's no hidden extras within it. And that's important, as I found during my research, that some companies want to give you a headline price, but then there is far more to pay later on down the line. My second recommendation is that they're a very patient company as you go through the process of deciding who you wish to work with. We ultimately ended up speaking to them five or six times before we actually committed to it. And during that process, they were extremely patient with us and happy to answer questions, some of which had probably already been answered before. The final thing I'd like to say to recommend them is that they're a very patient company. Things will go wrong and you will ultimately make mistakes, but they are there for you and they will go through and correct your errors. And at no time did I ever feel that I was being belittled or that they were impatient with the mistakes that I were making. They wanted to make sure that I got it right. So those are some of the reasons why I would recommend ToucanTech to anybody else.
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