CivicPlus Recreation Management vs MyRec.com: Which is a better fit?

The staff are very responsive and personable. They truly care about making our experience successful.

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email.

Staff is friendly, specific, quick to respond, and always there to help. Out of all the customer service needs with online services I have used over the years, Rec1 staff have clearly been the best.

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email.

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it.

So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged.

The outstanding customer service. And the fact that they have a spell check feature in their feedback.

From Facility rentals to Program set up we have encountered copious amounts of issues errors and bugs that exist in the software.

I love having a picture posted for every program, ability to create custom forms, and all the different options for shelter rentals is amazing.

When we started using the software in 2015 there were a lot of glitches and some of the applications were hard to utilize properly. One of our biggest problems was with printing rosteres in Firefox.

My overall experience with MyRec.com has been super positive and has been one of the best decisions of my career to do.

More than once I have called to say, "I'm stuck and don't even know quite how to put this into words..." and they have figured out where I had trouble and helped me find solutions.

The ease of the software if wonderful, it is very user friendly for staff as well as the public.

Seeking a highlighted option to perhaps get you to where you want to go is at time frustrating. The option of cancelling a program does not exist and refunding registrants is cumbersome.

Great value and ease of use. The fact that there was no extra costs for set-up and implementation was amazing.

I feel that the software is not the easiest to train new staff to use. Also, many of our families struggle to set up there account by themselves.