iClassPro vs Pembee: Which is a better fit?

Amber R.: My name is Amber. I'm the sales and marketing director at Pacific Edge Sports and I give iClass a four out of five rating. We switched over from Jackrabbit to iClassPro. It just worked better for our business. We liked the scheduling functionality and the app that iClassPro provided. And, they now also have even more features that we've upgraded to that Jackrabbit doesn't. We chose iClass because they are continuously working on upgrading their features and their system, and they take their customer feedback to heart. Their features requests are really cool and they let you know what they're working on, let you vote on things. So, it just makes it as a user really helpful to be able to just be like, "Hey, I want this feature," or, "Oh, someone's already requested it, I can go vote on it." So, there's that part of it. And then as I said before, the app is very, very useful for our customers. We find it cuts out a lot of time for our customer service in enrollment staff. When helping our customers, we can just send them to the app instead of spending 20 minutes on the phone booking a Makeup Token. So, it's just very easy. It was really easy for our business to get started with iClassPro. They get everything set up really quickly for you, so the waiting process is not very long. Once you've made your decisions and give them your info, it is set up very instantaneously, unless you want more customization, obviously. But otherwise, they are very instantaneous. Their support is very quick as well. You can call and get your answer the same day, email, you can set up Zoom calls and share screens. So, their support just makes the setup easy in-general. If you are considering using iClassPro, I would definitely look at all of their packages, even their newest package. I believe it's called the Premier package that we just upgraded to because it integrates a lot of marketing features that a lot of these systems don't have. So it's making it easier for not only our leadership team, but our staff, all the way down to our reps to use the system and help us market, instead of switching back and forth from a CRM system back to iClass. So if you're looking at iClass, definitely look at their highest package that has the website and the branded app, as having that all integrated together is incredibly useful when doing your enrollments, your marketing and your sales.