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FocalScope vs Superchat: Which is a better fit?

Updated on November 10th, 2024
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    FocalScope logo

    FocalScope

    PROFILE
    Superchat logo

    Superchat

    PROFILE
    Summary
    Key features rated by users
    Features selected based on 2,202 reviews from Customer Service users.
    % Fit
    Missing features
    Not enough reviews
    Feature ratings
    CRM
    NA
    Chatbot
    NA
    Support Ticket Management
    5.0
    Inbox Management
    --
    Email Management
    --
    % Fit
    Not enough reviews
    Feature ratings
    CRM
    4.2
    Chatbot
    4.7
    Support Ticket Management
    4.6
    Inbox Management
    4.6
    Email Management
    4.3
    User satisfaction
    5.0
    User reviews28
    Ease of use
    5.0
    Functionality
    5.0
    Value for money
    5.0
    Customer support
    5.0
    4.8
    User reviews277
    Ease of use
    4.7
    Functionality
    4.6
    Value for money
    4.4
    Customer support
    4.9
    Price starts from
    /user
    Monthly subscription
    Free version
    Free trial
    Monthly subscription
    Free version
    Free trial
    Best for

    SMEs to large enterprises looking for a powerful, user-friendly email ticket management and live chat solution based on Microsoft SQL. You decide if you prefer cloud or inhouse server solution.

    Superchat can be used by any company, regardless of the industry in which it operates.

    User reviews
    pros & cons
    Not enough reviews
    View Reviews
    Nicole N
    Talent Recruitment

    The overall experience is amazing, we love superchat and it has made our work much easier and faster.

    Simon S
    Founding Director

    I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself.

    Simon S
    Founding Director

    I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.

    Csaba C
    CEO

    Currently the missing integrations and automations. But this is currently being published.

    Martin M
    CEO

    Overall, very good and it's a system we consider to contribute positively to our business.

    Simon S
    Founding Director

    The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat.

    1 / 3
    View Reviews
    Video reviews
    No video reviews yet
    No video reviews yet
    User interface
    No videos provided by vendor
    No videos provided by vendor
    127118
    1 screenshot
    210968
    5 screenshots
    Do these products fit your needs?

    Prioritize real-user-identified key features according to your needs to find your best fit.

    Logo Img
    --%
    Logo Img
    --%
    Alerts/Escalation
    207
    Important
    API
    388
    Important

    FocalScope

    Top Features
    23/37
    • Chatbot
    • Conversation Intelligence
    • CRM
    • Customer Portal
    • Dashboard
    • Data Security
    • Gamification
    • Key Performance Indicators
    • Language Detection
    • Multiple Data Sources
    • Predictive Analytics
    • Task Automation
    • Video Chat
    • Voice Recognition
    • Alerts/Escalation
    • API
    • Automated Routing
    • Autoresponders
    • Call Center Management
    • Collaboration Tools
    • Customizable Fields
    • Email Management
    • Inbox Management
    • Interaction Tracking
    • IVR
    • Knowledge Base Management
    • Live Chat
    • Mobile Access
    • Multi-Channel Communication
    • Queue Management
    • Real-Time Monitoring
    • Reporting & Statistics
    • Service Level Agreement (SLA) Management
    • Support Ticket Management
    • Surveys & Feedback
    • Third-Party Integrations
    • Virtual Assistant
    See All features
    Hide Customer Service Software Features -

    Superchat

    13/37
    Show Customer Service Software Features +

    FocalScope

    --

    Superchat

    --

    FocalScope
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Superchat
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    FocalScope
    • By FocalScope
    • Located in Singapore
    • Founded in 2007
    Superchat
    • By SuperX
    • Located in Germany
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