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SMEs to large enterprises looking for a powerful, user-friendly email ticket management and live chat solution based on Microsoft SQL. You decide if you prefer cloud or inhouse server solution.
Enterprise-wide Service, Operations, and Customer Experience Buyer Groups
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Also, they made some changes in the GUI and some times users complain are related to that there is no a particular option or they are not able to find it now after the upgrade.
It’s a great help desk tool. Implementation went smoothly with great support from the company.
I especially don't like how when people send in a request, it sends them back an email with an incident number. Incident is a scary word.
New team members were able to learn it quickly with the help of documentation/articles which we can found easily in help and the design is user friendly from navigation point of view.
I have noticed that changes can be hard to make and often take months for our team to implement.
It's a straight forward approach for helpdesk technicians and end users. It's great to have the ability to see real-time status on a ticket.
Overall, the software has been doing the job with limited frictions.
FocalScope
Top FeaturesServiceNow Customer Service Management
FocalScope
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ServiceNow Customer Service Management
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