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FocalScope vs ServiceNow Customer Service Management: Which is a better fit?

Updated on October 20th, 2024
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Summary
Features in IT Ticketing Systems
26
Best performer
39
  • Activity Tracking
  • Customizable Branding
  • Customizable Forms
24
39
  • Alerts/Notifications
  • Configurable Workflow
  • Incident Management
User satisfaction
5.0
User reviews28
Ease of use
5.0
Functionality
5.0
Value for money
5.0
Customer support
5.0
4.3
User reviews152
Ease of use
4.1
Functionality
4.3
Value for money
4.1
Customer support
4.2
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Yearly subscription
Free version
Free trial
Best for

SMEs to large enterprises looking for a powerful, user-friendly email ticket management and live chat solution based on Microsoft SQL. You decide if you prefer cloud or inhouse server solution.

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
127118
1 screenshot
225960
2 screenshots

FocalScope

Top Features
26/39
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Automated Responses
  • Change Management
  • Configurable Workflow
  • Incident Management
  • Multi-Language
  • Problem Management
  • Release Management
  • Search
  • Service Catalog
  • Service Reporting
  • Task Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Help Desk Management
  • IT Asset Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Prioritization
  • Reporting/Analytics
  • Reporting & Statistics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Third-Party Integrations
  • Workflow Management
See All features
Hide IT Ticketing Systems Software Features -

ServiceNow Customer Service Management

24/39
Show IT Ticketing Systems Software Features +

FocalScope

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ServiceNow Customer Service Management

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FocalScope
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceNow Customer Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
FocalScope
  • By FocalScope
  • Located in Singapore
  • Founded in 2007
ServiceNow Customer Service Management
  • By ServiceNow
  • Located in United States
  • Founded in 2012
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