CIS Utility Billing vs SilverBlaze Customer Portal: Which is a better fit?

The application has been made to load much faster than in the past. The staff has typically always been very helpful and dedicated to good service.

However, the lack of being able to export a report as it is seen is bothersome. Only the WHOLE raw data gets exported necessitating multiple sorts, subtotals, etc. to obtain certain results.

I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing.

Lots of error with payments not posted or multiply postings.

I totally love the program and the support that I have received. Very easy interface and the tech help are so nice and helpful.

I am never made to feel foolish for anything I call about.

It is like I am always talking to a friend. I love the product and it is very easy to use.

During my time using the program, the only thing negative would be that sometimes, after a software update, we run into a few "bugs" that require additional updates.

The bill analytics with graphs are outstanding. The team at Silver Blaze is easy to work with, and keeps our best interest in mind.

There is really nothing for me to comment on from a negative standpoint.

The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.

N/a Currently, I cant's say anything negative about their product.

The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.

There really isn't much that I don't like about the software. We use export tables from our CIS system which means the data is not real time information.

Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers.