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Companies that offer customer service and support services and want to track their customers calls and emails from inception to resolution.
Notion is a tool for teams and companies that want a better way to manage knowledge, projects, documents, and collaboration. Individuals can also use the product for notes and organizing their lives.
We use the software for all our help desk, and projects. The features I love the most are the ability to keep help desk events open and available to work on.
Second issue we struggled with was being able to preform key word search against Problem notes and Resolution notes. Again, it was just our lack of understanding.
Ronda is amazing and never makes us feel like its out fault. I also use GoGlobal and find it a powerful solution for connection and an easy to use platform.
For the longest time we struggled with having techs add a ticket number to tickets, (they often forgot).
Thanks to Tele-Support HelpDesk by Resource Dynamics we are able to keep our service level to a degree which is required for our customers. It gives us great pleasure to work with.
When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program.
Our company has been using Tele-Support HelpDesk for several years and it's been a good solid product along the way. Great ability to customize and an overall well-rounded product.
No online portal available for HMI's customers to access the knowledge base. No web based access for remote users.
I had fun watching tutorials and set up guides of other Notion users on YouTube - seems like Notion has a powerful fan base.
However, I am unable to write inline math in text blocks. Writing equations in a block and commenting/annotating the variables in the equations in the text blocks is an essential tool for engineers.
I love this app so much. I love that I can track everything from anywhere and I love that the app works according to what I want to get out of it.
Everything I dislike comes down to collaboration. I find the notifications inaccurate and setting up recurring reminders for project subtasks is a challenge.
I love being able to customize my workspace in a way that helps keep me organized and focused - something very challenging for me.
Have experienced a glitch where content was getting lost.
The best thing about Notion is the fact that it's so collaborative and easy to use with a team. It's perfect to manage your team, but also to collaborate and share your ideas.
Without recurring tasks and less task-oriented features it was a tough call to make. I wanted it to work so badly.
Michael C.: Hi, I'm Michael. I'm Vice President of Marketing at KORONA POS, and I give Notion a five out of five. Prior to Notion we were using Monday. Monday served our purposes pretty well. It's a decent platform for task management and project management, but some of the user experience and tracking of different projects fell a little short, so we switched to Notion and it's been great ever since. We decided to go with Notion one, it has a great reputation online. Product reviews across the board are solid. Two, we had a few team members internally who used Notion just privately and really, really liked it. So made it a pretty easy decision. It was affordable to try out, and we stuck with it since. Getting started with Notion was remarkably easy. The onboarding process was simple. We were able to have a free trial just to make sure that we liked it, but then once going live, getting the information and projects started was quite easy on my end as the administrator and then all of our users being able to navigate it themselves and update certain projects, add comments, attach files, anything like that. Super simple. So there was next to no learning curve. Before getting Notion for us, we had used a few different platforms for project and task management. All of them kind of came with slight hurdles and hiccups that files weren't being attached correctly or a project had been updated. Somebody had made a comment, but that it didn't reflect properly. So once we got Notion, tracking all of our content production for our blog, tracking different tasks within the marketing department, tracking video production became a lot easier. So if anything, we just wish that we would've made the switch to Notion sooner.
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