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Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.
Built-in integrations to other platform or service is somewhat rather limited.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.
It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.
No Mobile App available for the users Android and IOS.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
It assigns multiple tickets that have no relation to each other to your service requests.
This product is really outstanding, we conducted a review of multiple service management tools and this came out on top.
Since there is no community version anymore, business version (commercial) is expensive and lack a lot of features when compared to some newer players.
The user experience with OTRS is amazing. Being able to show all your work to the client is great.
Interfacing with other systems is, out of the box, rather limited. You could build it yourself though.
Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.
It is really difficult to set it up and configure everything.
It has all features that requires for our ticket system to have the best customer support. Tickets can be easily to manage and track the progress.
This is an open source tool, so you get what you pay for.
Prioritize real-user-identified key features according to your needs to find your best fit.
InvGate Service Management
OTRS
Top FeaturesInvGate Service Management
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