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Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.
With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
Crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged.
The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.
They have some "hidden" costs which were very unpleasant. For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud.
The customerservice is superb, within a few days you have an answer with which you can make the changes wanted. We're very happy with the software and we already recommended it to another firm.
Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.
We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good.
Hard to customize for more detailed functions.
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this.
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
We happen to have a really bad experience with them and this is an honest review of the ordeal.
The product is very easy to use. It is very good to use, reliable and easily understandable.
Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund.
Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.
We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant.
Deskpro
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Deskpro
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Kapture CX
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