NAPA TRACS vs AutoTraker: Which is a better fit?

Ryan R

Executive Administator

We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.

No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.

I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.

I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

Overall it is easy to use and the outside help if needed is happy to help.

Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.

Bob provided good professional service and resolved the matter in an timely manner. It was a pleasure working with him and I will definitely call him with any future issues.

Accidentally deleted a $6700 ticket and could not recover.

Great software, user friendly, very detailed and completely compatible for what we do here at our shop. Even better customer service as well.

Rob and the guys are alway there to help if there is a problem.

I love my Auto Trackers software package. I allows me too keep track of my business, and for ease of billing & for the ability to easily mail out service reminders.

This is a great company always thinking to better the product. They always get input from the field to improve.