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TOPdesk vs ALVAO Service Desk: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 4,133 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.4
Prioritization
4.5
Performance Metrics
--
Real-Time Notifications
4.4
Alerts/Escalation
3.9
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
5.0
Prioritization
5.0
Performance Metrics
NA
Real-Time Notifications
--
Alerts/Escalation
5.0
User satisfaction
4.4
User reviews96
Ease of use
4.3
Functionality
4.3
Value for money
4.3
Customer support
4.5
4.6
User reviews15
Ease of use
4.4
Functionality
4.2
Value for money
4.5
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

TOPdesk is a service management platform for IT service desks at organizations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.

We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
127562
5 screenshots
143589
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

TOPdesk

Top Features
26/30
  • Customer Database
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

ALVAO Service Desk

21/30
Show Help Desk Software Features +

TOPdesk

--

ALVAO Service Desk

--

TOPdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ALVAO Service Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TOPdesk
  • By TOPdesk
  • Located in Netherlands
  • Founded in 1993
ALVAO Service Desk
  • By ALVAO
  • Located in Czechia
  • Founded in 1999
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