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TOPdesk is a service management platform for IT service desks at organizations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.
We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
The worst part about topdesk, is learning how to use it.
This has been a great innovation and development. Great customer support, which is really important.
It has some limitations regarding chart building. The change process is confusing and requires regular guidance.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
The Actions and Events module needs a steep learning curve to learn and use properly, and can at times be very frustrating when triggers don't work properly.
This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload.
We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.
Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.
Missing function of User Activity Monitoring tool which has been retired. Poor function improvements for the SDC (just WA development preference).
That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.
Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.
Amazing Alvao customer support and implementation - quick and easy for a good price.
Deploy of customization aren't easy and complex. Poor support and FIX release (long time bug repair).
It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.
It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.
Prioritize real-user-identified key features according to your needs to find your best fit.
TOPdesk
Top FeaturesALVAO Service Desk
TOPdesk
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ALVAO Service Desk
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