TOPdesk vs Symantec Ghost Solution Suite: Which is a better fit?

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

The worst part about topdesk, is learning how to use it.

This has been a great innovation and development. Great customer support, which is really important.

Giovanni Ficcadenti G

Guest Services Specialist

It has some limitations regarding chart building. The change process is confusing and requires regular guidance.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

The Actions and Events module needs a steep learning curve to learn and use properly, and can at times be very frustrating when triggers don't work properly.

This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload.

We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.

I like the graphical interface of the product including it's bootable one, also the drive image capabilities are pretty successful from my perspective and is doing the job.

Figuring out all the options was a pain. Unless you had previous experience with Ghost, you're going to have a bad time trying to figure out how to implement the suite.

Burt B

Systems Manager

Very effective and thorough solution. Definitely worth the investment.

The updated version was difficult to use. Imaging multiple systems simultaneously degraded network performance.

Gihan G

IT Officer

This is a real-time server, this can do os/disk imaging and restoration really fast. Disk to disk clone is also really good and this really helps full if you are doing large-scale disk cloning.

Frederic F

Software designeer

Many times you need a usb hard disk adapter to ghost quickly you drive and i dont have it available every day.

Gihan G

IT Officer

Overall this is a really good solution for disk imaging and restoration.

If you work in the Support department of the IT department, installing this operating system on the machine is problematic and no one can handle it quickly.