# Compare TOPdesk vs BMC Helix ITSM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TOPdesk and BMC Helix ITSM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/127562-164195/TOPdesk-vs-Remedy-IT-Service-Management --- # TOPdesk vs BMC Helix ITSM Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TOPdeskBMC Helix ITSM2/4 selected [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) [## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) Starting Price €61.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.3 Customer Service 4.5 Reviews Sentiment Based on [111 reviews](#user-reviews) Positive 102 Neutral 8 Negative 1 [## BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [115 reviews](#user-reviews) Positive 93 Neutral 17 Negative 5 ## Not a match? 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Best for Not provided by vendor ## User reviews Pros & cons WB Will B. University Centre Deputy Director > "It allows for a great degree of detail and flexibility." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434) WB Will B. University Centre Deputy Director > "Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434) Ryan P. Lead Designer > "Overall, I found it helpful in the day to day to cut down on otherwise menial stuff." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734) Ryan P. Lead Designer > "One thing that I think really holds it back is the pretty steep learning curve." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734) WB Will B. University Centre Deputy Director > "The more teams who get on board, the better it works!" [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434) JK Joe K. Head of Technical Operations > "Back end can be a bit clunky and limited in terms of analytics." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915) DS David S. CTO > "Also the asset management module is awesome, fully customizable and API based. And although the..." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080704) AV A. V. Apb > "The windows are changing, so you cannot use your printscreens anymore" [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507601) GbT Gábor T. IT Business Analyst > "Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket..." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429) PV Pieter V. Specialist Materials > "For assetmanagement is this platform not good enough." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362) RK Ron K. Application specialist > "Also the self service portal is very useful in the organisation to submit a request to the correct..." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710) Jeroen V. IT and security consultant > "Can be expensive when using many operators." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507592) PV Pieter V. Specialist Materials > "Simple to use, lot's of easy to use buttons to navigate." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362) MP Marly P. Applicatiebeheer > "Some of the modules are not very userfriendly" [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507620) RW Rene W. Service Manager > "Also if you contact the TOPdesk service desk there is a very quick response." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545) JJ Jindi J. Functioneel beheerder > "Overly complex customization requires additional time and resources." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084784) JK Joe K. Head of Technical Operations > "Simple user interface and easy to implement with minimal prior knowledge." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915) ML Mark L. Service desk > "The look and feel of TOPdesk are not as up to date as their more modern competitors." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6111580) SV Stefan V. Application owner > "Self Service Portal works perfect for users" [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080759) VR Verified Reviewer IT-systemadministror > "It is difficult to set up the system the way you would like it to." [See full review](https://www.capterra.com/p/127562/TOPdesk/#GetApp___4935310) SD Sander D. Service Manager > "It's easy to use, very user friendly and to configure flows and design a self service portal." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084539) JL John L. System Engineer > "reporting is a bit difficult at times and you don't always know what categories to include" [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793) RK Ron K. Application specialist > "Creating and following requests works great." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710) GbT Gábor T. IT Business Analyst > "The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes..." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429) GbT Gábor T. IT Business Analyst > "Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429) Wesley W. ICT Service & Support Engineer > "Integration with email is difficult between TOPdesk and the system administrator of our company...." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3413510) RW Rene W. Service Manager > "It is easy to make your own environement." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545) SK Sandy K. Senior Manager > "There is a change management feature that seems underdeveloped and did not prove value-added to..." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3463391) JL John L. System Engineer > "Also the automatic importing of mails is a nice feature" [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793) GR Gert R. Application controler > "API connection with other systems is not yet possible for all modules." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3011364) RW Rene W. Service Manager > "So easy to use and maintain." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545) Giovanni Ficcadenti L. Guest Services Specialist > "Also, creating workflow-based email prompts consumes much time and delays work for a couple of..." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730) GbT Gábor T. IT Business Analyst > "The layout was very simple to handle, like an HTML based simple thing, too simple a bit." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429) Giovanni Ficcadenti L. Guest Services Specialist > "The change process is confusing and requires regular guidance." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730) JS Johan S. ICT Support medewerker > "Change Management is a nice product for automate processes for onboarding for new Employees en..." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3552899) Giovanni Ficcadenti L. Guest Services Specialist > "It is pretty expensive." [See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730) [View Reviews](https://www.capterra.com/p/127562/TOPdesk/reviews/) VR Verified Reviewer Salesforce Consultant > "We can do reports to identify and handle tickets per teams which is very useful for Project management." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963) MJ Marie J. Services Architect > "Additionally, BMC Software ignores their onPrem customers, whom by the way made this company who they are today and they chose to..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) PK Pankaj K. NOC > "In my point of view, BMC Helix ITSM is an exceptionally useful for managing our ticketing tasks." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___4087728) Emir O. Expert associate > "After 5 years of using i'm still puzzled by database structure that creates so many problem for integration with 3rd party..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) MJ Marie J. Services Architect > "It is the only one that has a definitive catalog, normalization tool, reconciliation, transformation, mapping, auditing, drift..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) Travis B. Senior IT Administrator > "It can be quite clunky with all the options." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3204561) VR Verified Reviewer Solution Architect > "BMC Helix is a decent alternative when it comes to managing service requests, incidents and trouble tickets." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3383694) MJ Marie J. Services Architect > "I suspect they’re making it difficult because they want to sell subscriptions to their SaaS." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) VR Verified Reviewer Salesforce Consultant > "The reporting feature is cool." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963) Emir O. Expert associate > "It is abandoned by vendor i thing from version 1." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) MJ Marie J. Services Architect > "This system is incredibly robust to the extent that if you do not have mature processes and you do not manage IT well this system..." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973) Emir O. Expert associate > "Upgrading production system is a 14 days nightmare." [See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668) [View Reviews](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) ## User interface [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) 4.39 (111) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) 4.10 (115) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features TOPdesk Top features 33/37 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Change Management - Client Portal - Compliance Management - Configuration Management - Contract/License Management - Customizable Forms - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - IT Asset Management - Knowledge Management - Prioritization - Problem Management - Project Management - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Release Management - Resource Allocation & Planning - Self Service Portal - Service Catalog - Service History - Service Level Agreement (SLA) Management - Service Request Management - SSL Security - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/127562/TOPdesk/#features) BMC Helix ITSM 11/37 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Change Management - Client Portal - Compliance Management - Configuration Management - Contract/License Management - Customizable Forms - Drag & Drop - Generative AI - Help Desk Management - Incident Management - Inventory Management - IT Asset Management - Knowledge Management - Prioritization - Problem Management - Project Management - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Release Management - Resource Allocation & Planning - Self Service Portal - Service Catalog - Service History - Service Level Agreement (SLA) Management - Service Request Management - SSL Security - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#features) ### Recognition No recognitions have been awarded to TOPdesk No recognitions have been awarded to BMC Helix ITSM ### Deployment & support TOPdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos BMC Helix ITSM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TOPdesk - By TOPdesk - Located in Netherlands - Founded in 1993 BMC Helix ITSM - By BMC Software - Located in United States - Founded in 1998 ## Popular Comparisons [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) €61/month Price $115/month 4.3 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/127562-164283/TOPdesk-vs-Zendesk) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-164195/Freshservice-vs-Remedy-IT-Service-Management) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) €61/month Price $19/month 4.3 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-127562/Freshdesk-vs-TOPdesk) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164195/Freshdesk-vs-Remedy-IT-Service-Management) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) €61/month Price R$35/month 4.3 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/127562-202528/TOPdesk-vs-Milvus) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Contact vendor for pricing Price $89/month 4.0 Features 4.5 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-164195/SysAid-vs-Remedy-IT-Service-Management) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) €61/month Price $19/month 4.3 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127562-132997/TOPdesk-vs-Freshservice) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Contact vendor for pricing Price $20/month 4.0 Features 4.5 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/164195-227102/Remedy-IT-Service-Management-vs-JIRA-Service-Management) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) €61/month Price $15/month 4.3 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-127562/LiveAgent-vs-TOPdesk) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Contact vendor for pricing Price $16/month 4.0 Features 4.4 3.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164195-179501/Remedy-IT-Service-Management-vs-ManageEngine-Service-Desk-Plus) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) €61/month Price $20/month 4.3 Features 4.5 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/127562-227102/TOPdesk-vs-JIRA-Service-Management) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.0 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-164195/Pulseway-vs-Remedy-IT-Service-Management)