# Compare TOPdesk vs Zoho Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zoho Desk and TOPdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/127562-169505/TOPdesk-vs-Zoho-Desk

---

# Zoho Desk vs TOPdesk Features and Cost Comparison

Last updated July 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho DeskTOPdesk2/4 selected

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

[## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [2,213 reviews](#user-reviews)

Positive

2,072

Neutral

120

Negative

21

[## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Starting Price

€61.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [111 reviews](#user-reviews)

Positive

102

Neutral

8

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 4,309 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

High performer

Feature ratings

Ticket Management

4.6

Real-Time Notifications

4.5

Customizable Fields

4.4

Third-Party Integrations

4.1

Performance Metrics

4.6

72%Fit

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

4.3

Customizable Fields

4.8

Third-Party Integrations

5.0

Performance Metrics

\--

User satisfaction

User satisfaction

4.5

User reviews[2,213](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.5

Customer support

4.3

User satisfaction

4.4

User reviews[111](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.5

Price starts from

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Price starts from

€61Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

Best for

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

## User reviews

Pros & cons

GL

Garcia L.

Technology Solutions Manager

> "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504)

DR

Daniel R.

Product Manager

> "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526)

FB

Francois B.

Operation Manager

> "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

RB

Rian B.

Technical Support Specialist

> "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

VP

Ville P.

Specialist

> "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147)

NT

Narenthira T.

Freelancer

> "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

DM

David M.

Technical Support Engineer

> "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256)

PS

Pereira S.

Informatics Engineer

> "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

FB

Francois B.

Operation Manager

> "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

ClJ

Céline J.

Social Media Manager

> "The mobile version also needs improvement, it’s not as effective as the desktop one."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

LA

Laide A.

Chief Executive Officer

> "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

PS

Pereira S.

Informatics Engineer

> "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

PS

Pereira S.

Informatics Engineer

> "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

SJ

Smita J.

Developer

> "The tool gives a lot of notifications with no regards to what are essential for a particular function."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

AT

Aniruddha T.

Operations Support

> "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303)

Matthew B.

Director Of Marketing And Advertising

> "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747)

PS

Pereira S.

Informatics Engineer

> "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

CS

Connor S.

Brokerage Operations Associate

> "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

Mustafa A.

Director

> "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971)

VR

Verified Reviewer

Lead

> "The mobile app has limitations, and the free plan is restrictive. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

AA

Aditya A.

Customer Service Representative

> "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

LA

Laide A.

Chief Executive Officer

> "Some occasional system slowdowns can affect productivity."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

RB

Rian B.

Technical Support Specialist

> "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

Saskia M.

Senior Director Sales Marketing

> "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

TC

Tom C.

IT Technician

> "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746)

VR

Verified Reviewer

Lead

> "These factors slightly hinder an otherwise strong help desk solution."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

Kaylie D.

Chief Human Resources Officer

> "We created a ticketing system that allowed us to prioritize employee requests and reduce response time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199)

GF

Gabriel F.

IT Intern

> "It can be difficult to set up the knowledge base settings the first time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962)

KZ

Katie Z.

Owner

> "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

DT

Daniel T.

IT Engineer

> "Load times and performance can be slow."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820)

PNK

Peter N K.

Cyber Security Engineer

> "Ticket management and real time alerts and notification makes Zoho Desk our top priority."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455)

BS

Bruce S.

Programme Manager

> "Can sometimes feel quite clunky and take time to load"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234)

ABHAYA S.

system engineer

> "Overall it meets the core needs of IT service management with solid flexibility and security."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314)

SJ

Smita J.

Developer

> "Its not very easy for new beginners to learn and use and the users need to be trained well."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

KZ

Katie Z.

Owner

> "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

🪃 Isaac D.

CPO

> "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

RM

Rebotile M.

IT Manager

> "Zoho has knowledgeable features that enable to create self service for customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750)

CB

Cherry B.

Customer Success Manager

> "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190)

Ujjwal S.

Hr

> "Zoho Desk has been a reliable tool for handling customer support efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999)

VP

Victoria P.

Business partner

> "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092)

YY

Yanyu Y.

Senior Data Scientist

> "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299)

🪃 Isaac D.

CPO

> "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

CS

Connor S.

Brokerage Operations Associate

> "We use Zoho Desk to organize help articles for our customers and it has been very valuable."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

AW

Alexander W.

Project Manager

> "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494)

TK

Taylor K.

Engineer

> "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655)

BK

Bishoy K.

Infrastructure Engineer

> "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454)

Christian P.

Human Resources Manager

> "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074)

Nikita V.

Marketing Manager CRM

> "It is not customizable to be used simultaneously in several languages and markets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585)

CB

Christoph B.

COO

> "The teams appreciate the ability to configure and to add / draw reports from it."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747)

LK

Liam K.

CMO

> "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592)

Saskia M.

Senior Director Sales Marketing

> "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

Efezino U.

Software Developer

> "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129)

ClJ

Céline J.

Social Media Manager

> "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

GB

Goma B.

Instructor

> "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236)

AA

Aditya A.

Customer Service Representative

> "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

Gabriela M.

Support enginner

> "Sometimes the response time of the customer service is a little slow."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

SS

Shannon S.

Functional Analyst

> "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

PR

Peter R.

CCO

> "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150)

SH

Shauna H.

Accounts Payable

> "All my email came into one inbox and could be organized."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268)

Gregory K.

President

> "Had some issues integrating with office 365, that's about it"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341)

NT

Narenthira T.

Freelancer

> "Our group can use this stage to accomplish almost 100 percent client care inclusion."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

Himanshu R.

Operations Manager

> "Some of the icons difficult to understand."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788)

Saskia M.

Senior Director Sales Marketing

> "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

SK

Sanu K.

Scientists

> "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986)

NT

Narenthira T.

Freelancer

> "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

SK

Sudhanshu K.

Junior Full Stack Developer

> "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228)

Julio A. H.

CEO

> "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160)

MS

Madhusudan S.

Software Engineer

> "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641)

SA

Shriyani A.

Assistant manager

> "ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call center, etc."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5085912)

David H.

Software Engineer

> "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730)

AM

Andrew M.

Customer Service Manager

> "It enables seamless communication and engagement with our customers via live chat in multiple communication channels."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613)

OA

Omolayo A.

Business Consultant

> "The mobile app does not have some valuable features that the website version has and does not leave you online."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709)

GF

Gabriel F.

IT Intern

> "I like that it has the option to approve a request to access the knowledge base"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962)

Stephanie J.

System Administrator

> "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407)

PJ

Peter J.

Consultant

> "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795)

Miranda M.

Account Executive

> "Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or non-discrimination..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3866091)

BL

Brandon L.

Cyber Security Specialist

> "I like its customer-centric approach and the ability to create and customize specific incident handling workflows."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

Parth S.

SOFTWARE ENGINEER

> "lack of user customization in entry level package which makes it lesser productive"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257)

[View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

WB

Will B.

University Centre Deputy Director

> "It allows for a great degree of detail and flexibility."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

WB

Will B.

University Centre Deputy Director

> "Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

Ryan P.

Lead Designer

> "Overall, I found it helpful in the day to day to cut down on otherwise menial stuff."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

Ryan P.

Lead Designer

> "One thing that I think really holds it back is the pretty steep learning curve."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

WB

Will B.

University Centre Deputy Director

> "The more teams who get on board, the better it works!"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

JK

Joe K.

Head of Technical Operations

> "Back end can be a bit clunky and limited in terms of analytics."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

DS

David S.

CTO

> "Also the asset management module is awesome, fully customizable and API based. And although the..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080704)

AV

A. V.

Apb

> "The windows are changing, so you cannot use your printscreens anymore"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507601)

GbT

Gábor T.

IT Business Analyst

> "Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

PV

Pieter V.

Specialist Materials

> "For assetmanagement is this platform not good enough."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

RK

Ron K.

Application specialist

> "Also the self service portal is very useful in the organisation to submit a request to the correct..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

Jeroen V.

IT and security consultant

> "Can be expensive when using many operators."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507592)

PV

Pieter V.

Specialist Materials

> "Simple to use, lot's of easy to use buttons to navigate."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

MP

Marly P.

Applicatiebeheer

> "Some of the modules are not very userfriendly"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507620)

RW

Rene W.

Service Manager

> "Also if you contact the TOPdesk service desk there is a very quick response."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

JJ

Jindi J.

Functioneel beheerder

> "Overly complex customization requires additional time and resources."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084784)

JK

Joe K.

Head of Technical Operations

> "Simple user interface and easy to implement with minimal prior knowledge."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

ML

Mark L.

Service desk

> "The look and feel of TOPdesk are not as up to date as their more modern competitors."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6111580)

SV

Stefan V.

Application owner

> "Self Service Portal works perfect for users"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080759)

VR

Verified Reviewer

IT-systemadministror

> "It is difficult to set up the system the way you would like it to."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#GetApp___4935310)

SD

Sander D.

Service Manager

> "It's easy to use, very user friendly and to configure flows and design a self service portal."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084539)

JL

John L.

System Engineer

> "reporting is a bit difficult at times and you don't always know what categories to include"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

RK

Ron K.

Application specialist

> "Creating and following requests works great."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

GbT

Gábor T.

IT Business Analyst

> "The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

GbT

Gábor T.

IT Business Analyst

> "Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Wesley W.

ICT Service & Support Engineer

> "Integration with email is difficult between TOPdesk and the system administrator of our company...."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3413510)

RW

Rene W.

Service Manager

> "It is easy to make your own environement."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

SK

Sandy K.

Senior Manager

> "There is a change management feature that seems underdeveloped and did not prove value-added to..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3463391)

JL

John L.

System Engineer

> "Also the automatic importing of mails is a nice feature"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

GR

Gert R.

Application controler

> "API connection with other systems is not yet possible for all modules."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3011364)

RW

Rene W.

Service Manager

> "So easy to use and maintain."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

Giovanni Ficcadenti L.

Guest Services Specialist

> "Also, creating workflow-based email prompts consumes much time and delays work for a couple of..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

GbT

Gábor T.

IT Business Analyst

> "The layout was very simple to handle, like an HTML based simple thing, too simple a bit."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Giovanni Ficcadenti L.

Guest Services Specialist

> "The change process is confusing and requires regular guidance."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

JS

Johan S.

ICT Support medewerker

> "Change Management is a nice product for automate processes for onboarding for new Employees en..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3552899)

Giovanni Ficcadenti L.

Guest Services Specialist

> "It is pretty expensive."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

[View Reviews](https://www.capterra.com/p/127562/TOPdesk/reviews/)

## User interface

4.51 (2,213)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

4.39 (111)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Zoho Desk

Top features

31/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features)

TOPdesk

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/127562/TOPdesk/#features)

### Recognition

Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports

No recognitions have been awarded to TOPdesk

### Deployment & support

Zoho Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TOPdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho Desk

-   By Zoho
-   Located in United States
-   Founded in 1996

TOPdesk

-   By TOPdesk
-   Located in Netherlands
-   Founded in 1993

## Popular Comparisons

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

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$20/month

Price

$19/month

4.5

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

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€61/month

Price

$115/month

4.3

Features

4.4

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/127562-164283/TOPdesk-vs-Zendesk)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$20/month

Price

$115/month

4.5

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

€61/month

Price

$19/month

4.3

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-127562/Freshdesk-vs-TOPdesk)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$20/month

Price

$15/month

4.5

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

€61/month

Price

R$35/month

4.3

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/127562-202528/TOPdesk-vs-Milvus)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$20/month

Price

$19/month

4.5

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

€61/month

Price

$19/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127562-132997/TOPdesk-vs-Freshservice)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$20/month

Price

$25/month

4.5

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

€61/month

Price

$15/month

4.3

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-127562/LiveAgent-vs-TOPdesk)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

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$20/month

Price

$89/month

4.5

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

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€61/month

Price

$20/month

4.3

Features

4.5

4.3

Ease of Use

4.2

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