# Compare TOPdesk vs ServiceNow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TOPdesk and ServiceNow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/127562-254088/TOPdesk-vs-ServiceNow

---

# TOPdesk vs ServiceNow Features and Cost Comparison

Last updated April 28th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TOPdeskServiceNow2/4 selected

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

[## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Starting Price

€61.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [111 reviews](#user-reviews)

Positive

102

Neutral

8

Negative

1

[## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Starting Price

$100.00/month

Value-for-Money

4.1

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [348 reviews](#user-reviews)

Positive

325

Neutral

18

Negative

5

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### ManageEngine ServiceDesk Plus

4.4 (230)

* * *

Starting Price

$16.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

90%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Asset Panda

4.6 (1,363)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

### Reftab

4.7 (138)

* * *

Starting Price

$31.25

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

### NinjaOne

4.7 (288)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,213 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

4.3

Third-Party Integrations

5.0

Customizable Fields

4.8

Performance Metrics

\--

\--%Fit

Missing features

Feature ratings

Ticket Management

4.5

Real-Time Notifications

NA

Third-Party Integrations

NA

Customizable Fields

NA

Performance Metrics

4.5

User satisfaction

User satisfaction

4.4

User reviews[111](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.5

User satisfaction

4.5

User reviews[348](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

€61Per User, Per Month

-   Free version
-   Free trial

Price starts from

$100Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

Best for

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## User reviews

Pros & cons

WB

Will B.

University Centre Deputy Director

> "It allows for a great degree of detail and flexibility."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

WB

Will B.

University Centre Deputy Director

> "Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

Ryan P.

Lead Designer

> "Overall, I found it helpful in the day to day to cut down on otherwise menial stuff."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

Ryan P.

Lead Designer

> "One thing that I think really holds it back is the pretty steep learning curve."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

WB

Will B.

University Centre Deputy Director

> "The more teams who get on board, the better it works!"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

JK

Joe K.

Head of Technical Operations

> "Back end can be a bit clunky and limited in terms of analytics."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

DS

David S.

CTO

> "Also the asset management module is awesome, fully customizable and API based. And although the..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080704)

AV

A. V.

Apb

> "The windows are changing, so you cannot use your printscreens anymore"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507601)

GbT

Gábor T.

IT Business Analyst

> "Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

PV

Pieter V.

Specialist Materials

> "For assetmanagement is this platform not good enough."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

RK

Ron K.

Application specialist

> "Also the self service portal is very useful in the organisation to submit a request to the correct..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

Jeroen V.

IT and security consultant

> "Can be expensive when using many operators."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507592)

PV

Pieter V.

Specialist Materials

> "Simple to use, lot's of easy to use buttons to navigate."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

MP

Marly P.

Applicatiebeheer

> "Some of the modules are not very userfriendly"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507620)

RW

Rene W.

Service Manager

> "Also if you contact the TOPdesk service desk there is a very quick response."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

JJ

Jindi J.

Functioneel beheerder

> "Overly complex customization requires additional time and resources."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084784)

JK

Joe K.

Head of Technical Operations

> "Simple user interface and easy to implement with minimal prior knowledge."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

ML

Mark L.

Service desk

> "The look and feel of TOPdesk are not as up to date as their more modern competitors."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6111580)

SV

Stefan V.

Application owner

> "Self Service Portal works perfect for users"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080759)

VR

Verified Reviewer

IT-systemadministror

> "It is difficult to set up the system the way you would like it to."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#GetApp___4935310)

SD

Sander D.

Service Manager

> "It's easy to use, very user friendly and to configure flows and design a self service portal."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084539)

JL

John L.

System Engineer

> "reporting is a bit difficult at times and you don't always know what categories to include"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

JS

Johan S.

ICT Support medewerker

> "Change Management is a nice product for automate processes for onboarding for new Employees en..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3552899)

GbT

Gábor T.

IT Business Analyst

> "The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

RK

Ron K.

Application specialist

> "Creating and following requests works great."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

Wesley W.

ICT Service & Support Engineer

> "Integration with email is difficult between TOPdesk and the system administrator of our company...."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3413510)

GbT

Gábor T.

IT Business Analyst

> "Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

SK

Sandy K.

Senior Manager

> "There is a change management feature that seems underdeveloped and did not prove value-added to..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3463391)

RW

Rene W.

Service Manager

> "It is easy to make your own environement."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

GR

Gert R.

Application controler

> "API connection with other systems is not yet possible for all modules."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3011364)

JL

John L.

System Engineer

> "Also the automatic importing of mails is a nice feature"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

Giovanni Ficcadenti L.

Guest Services Specialist

> "Also, creating workflow-based email prompts consumes much time and delays work for a couple of..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

RW

Rene W.

Service Manager

> "So easy to use and maintain."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

Giovanni Ficcadenti L.

Guest Services Specialist

> "The change process is confusing and requires regular guidance."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

GbT

Gábor T.

IT Business Analyst

> "The layout was very simple to handle, like an HTML based simple thing, too simple a bit."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Giovanni Ficcadenti L.

Guest Services Specialist

> "It is pretty expensive."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

[View Reviews](https://www.capterra.com/p/127562/TOPdesk/reviews/)

VR

Verified Reviewer

Software Developer and Consultant

> "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

VR

Verified Reviewer

Knowledge Specialist

> "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335)

VR

Verified Reviewer

Director

> "There is a big number of modules one can add to the platform, including software and hardware inventory, business applications,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

VR

Verified Reviewer

Software Developer and Consultant

> "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

JG

Justin G.

IT Specialist

> "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be complex."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

MW

Melinda W.

Owner

> "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110)

VR

Verified Reviewer

Customer Marketing Manager

> "ServiceNow helps our company organize, interpret and develop data using dashboards."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402)

GT

George T.

Operations Manager

> "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type Enter..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174)

VR

Verified Reviewer

Client Operations Supervisor

> "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706)

YO

Yewande O.

HR Coordinator

> "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544)

VR

Verified Reviewer

Software Engineer

> "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646)

KM

Kalpesh M.

Program Manager

> "Also, there is an issue with integration of marketplace products with this suite."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655)

JG

Justin G.

IT Specialist

> "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

NT

Nishant T.

Sr analyst

> "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060)

Sofia B.

Senior Test Engineer

> "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058)

Tom E.

Senior Frontend Developer

> "However the only downside for me is the connectivity issues on occasions."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005)

VR

Verified Reviewer

Software engineer

> "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

KM

Kalpesh M.

Program Manager

> "The cost of installation and support is higher when compared to similar products in the market."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655)

AK

Ahmed K.

Consultant Specialist

> "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve issues,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940)

TB

Thomas B.

Risk and Compliance Consultant

> "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

RG

Roman G.

Sr. Manager, Internal Audit

> "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating automated..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

SG

Shaun G.

Continuous Improvement Analyst

> "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246)

RG

Roman G.

Sr. Manager, Internal Audit

> "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

LC

Lance C.

Solution Architecht

> "Some employees report that it was not user-friendly, especially for non-IT professionals."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794)

CtM

Cátia M.

ServiceNow Consultant

> "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115)

JL

John L.

Automation Engineer

> "The links are long guids and hard for humans to understand vs something like jira."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

VR

Verified Reviewer

Director

> "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in various..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

SN

Suraj N.

Inside Product Specialist

> "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

NK

Norbert K.

Salesforce Analyst

> "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

RS

Robert S.

Data Analyst

> "Combining data from multiple tables/sources is not straightforward."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813)

Andrew R.

Cyber Security and Compliance

> "I loved how it allow easy ticket escalation and allowed collaboration with other departments."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

RK

Rishi K.

ITSM Consultant

> "Depending on the level of customisation required, servicenow can get expensive to implement."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

JB

Jonathan B.

Digital Business Analyst

> "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving them..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241)

JF

Javier F.

Partners Responsible

> "Integration with third-party applications can be challenging at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587)

SN

Suraj N.

Inside Product Specialist

> "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing operational..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

Naveen C.

Senior Technical Manager

> "Also customizing for specific enterprises is bit time consuming."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

MP

Mattia P.

IT Operations Manager

> "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready to..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173)

HW

Heather W.

Principal Compliance Specialist

> "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841)

SM

Shreyash M.

Manager

> "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

TB

Thomas B.

Risk and Compliance Consultant

> "Its junk if everyone on your teams are really new to it. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

VR

Verified Reviewer

Analyst

> "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623)

AF

Alexia F.

CMO

> "The learning curve can be steep, and some features feel a bit overwhelming at first."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574)

Tom E.

Senior Frontend Developer

> "ServiceNow puts me in touch with our IT support team usually relatively quickly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005)

RG

Roman G.

Sr. Manager, Internal Audit

> "Company support website and its chat bot are not easy to search through or get relevant information."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

MA

Misbah A.

Product and Manufacturing Engineer

> "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819)

VR

Verified Reviewer

Analytic Scientist

> "Initially, navigating the ServiceNow platform can be a challenge."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

EP

Eduardo P.

Security Analyst Manager

> "Their platform is very open and customizable, allowing us to tailor workflows to our needs."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458)

JL

John L.

Automation Engineer

> "UI but it's hard to navigate."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

CS

Cherif S.

HR Manager

> "It has seamless features that are very easy to apply so managing our IT has been easy and efficient."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

SM

Shubham M.

Consultant

> "AI integration is still not the best."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118)

JR

Janessa R.

Product Marketing Manger

> "Improved user interface with streamlined dashboards that make it easy to get and give insight into work."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669)

PH

Philip H.

Application Administrative Developer

> "Sometimes it can be to customizable."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976)

NK

Norbert K.

Salesforce Analyst

> "It also integrates easily with other systems like Salesforce CRM for example"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

MW

Michael W.

Owner

> "Training curve for new employees can be a pain."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847)

RK

Rishi K.

ITSM Consultant

> "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

VR

Verified Reviewer

Logistics Specialist

> "A bit slow loading speed when there are multiple tabs open"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853)

VK

Virginia K.

IT Manager

> "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012)

HH

Hassan H.

Cyber Security Analyst

> "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804)

MS

Manon S.

Associate software engineer

> "It automatically routed service requests to the right team, speeding up our response times significantly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329)

VR

Verified Reviewer

Azure Cloud Engineer

> "Interface can be cumbersome."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308)

VR

Verified Reviewer

Software engineer

> "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

RB

ROB B.

Operations Manager

> "Cost, it is not equitable for small businesses."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616)

TB

Thomas B.

Risk and Compliance Consultant

> "It provides an incredibly flexible ticket and project platform. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

VsrP

Vidya sagar reddy P.

Cloud Support Engineer

> "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089)

LS

Lewis S.

Systems and Network technician

> "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804)

VR

Verified Reviewer

IT Systems Engineer II

> "The clunkiness of the product was discouraging."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346)

Rohit M.

software development engineer

> "We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month they..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4869448)

SS

Sudhir S.

CASS Lead

> "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

Andrew R.

Cyber Security and Compliance

> "It has a great user interface that is very easy to manipulate and learn from an end user perspective."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

UM

Uddipan M.

Data Engineering Manager

> "Sometimes UI response it bit slow which makes users to wait before form response."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774)

CS

Cherif S.

HR Manager

> "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

SN

Soumalya N.

Architect

> "Changes created by “Copy Change” can not be tracked separately"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

SD

Suzanne D.

Engineer

> "It integrates with a lot of other systems and has many other modules that can be added"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422)

SN

Soumalya N.

Architect

> "OOB baseline does not support some level of access control for change which it should have"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

VR

Verified Reviewer

Analytic Scientist

> "ServiceNow is useful for tracking tickets' status."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

Chetan T.

Customer Experience Director

> "Custom applications running on SNOW can be a little buggy at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097)

Naveen C.

Senior Technical Manager

> "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

SS

Sudhir S.

CASS Lead

> "In the past, we have had challenges in re-opening the service now tickets once they were closed in error."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

SM

Shreyash M.

Manager

> "Has easy integration with multiple systems"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

VR

Verified Reviewer

Mechanical Engineer

> "The self service portal is hard to use for tracking your requests."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061)

[View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## User interface

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

4.39 (111)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

4.46 (348)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

TOPdesk

Top features

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/127562/TOPdesk/#features)

ServiceNow

18/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/254088/ServiceNow/#features)

### Recognition

No recognitions have been awarded to TOPdesk

ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

TOPdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceNow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TOPdesk

-   By TOPdesk
-   Located in Netherlands
-   Founded in 1993

ServiceNow

-   By ServiceNow
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/)[4.54 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/)

€61/month

Price

Contact vendor for pricing

4.3

Features

4.5

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/127562-175522/TOPdesk-vs-ACMP-Inventory)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$100/month

Price

$39/month

4.5

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Wasp Asset](https://www.capterra.com/p/80853/AssetCloud/)[4.47 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/)

€61/month

Price

$108/month

4.3

Features

4.3

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/80853-127562/AssetCloud-vs-TOPdesk)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$100/month

Price

R$35/month

4.5

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

€61/month

Price

$19/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127562-132997/TOPdesk-vs-Freshservice)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$100/month

Price

$19/month

4.5

Features

4.3

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

€61/month

Price

$29/month

4.3

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127562-170401/TOPdesk-vs-ITGlue)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$100/month

Price

$19/month

4.5

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (251)](https://www.capterra.com/p/13803/N-central/reviews/)

€61/month

Price

$1.75

4.3

Features

4.2

4.3

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/13803-127562/N-central-vs-TOPdesk)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

$100/month

Price

$199/year

4.5

Features

4.5

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/)

€61/month

Price

$129/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127562-144309/TOPdesk-vs-Atera)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$100/month

Price

$20/month

4.5

Features

4.5

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)