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Companies looking to modernize their workplace by creating a warm welcome for guests and employees while safeguarding people, property, and ideas.
The customer service reps are friendly and responsive. It runs an automatic background check on everyone that scans into the building which is a great security feature.
Everyone scans the magnetic strip on their license instead of the bar code, so we waste a LOT of time fixing it and explaining to people that they scanned the wrong thing.
I love that once I got all students into the system,which was very simple, they can come in and sign in or out with ease.
Sometimes a user will use the back button and it will log out, then I have to assist in re-logging in and it is sometimes a inconvenience.
The speed at which a background check can be done and the small cost has been a huge benefit for us. We have been using the system for 9 years now and I always recommend it.
A limited piece of software that needs updating.
Anytime I need assistance I have had GREAT customer support that is very willing and able to help me out step by step.
Students are somewhat confused the first time using the system, but once they get used to it, they become very quick at using it.
Any time we have an issue or even just a question the customer service team are always super lovely and incredibly helpful and do everything they can to help resolve it.
As an administrator I have had to fumble through the software, making mistakes, asking our IT people for assistance on how to enter, modify and understand the features.
The application is easy to learn and use. Customer support is very responsive and helpful, they truly care about the customer experience.
The Sign Off button is ridiculously small - none of our visitors can see it - they end up starting to Sign in again... absolutely EVERYONE complains.
Envoy has been a great addition to our office. Super easy to setup, great customer support/service, and it works great.
Can’t go back if you make a mistake when answering questions and the admin has to get involved.
Its ease of use and comprehensive features that really improve the guest management process. Guests appreciate using it and of our staff needed minimal training to fully use it.
Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else. Settings is under Visitor tab and Settings should be on it's own tab.
Speaker 1: My name is Erica. I'm a financial coordinator in the behavioral health industry, and I give Envoy a five. Before Envoy, we had a paper sign-in system that we had to manually enter into our billing software. So switching over provided safety, especially now during COVID, without having to touch pens and pass a clipboard around, and make it much more easy and convenient. Also, all of our information, all of our sign-ins are one there in one nice convenient place that I can export right out of Envoy and into Excel, to pull the information and the data I need, which made it really amazing. The reason we chose Envoy is because of its ease of use and convenience. We were able to get our iPad set up that we already had, it was able to have on all stations so people could use it theirself, freeing up more of our staff from doing those sign-ins. It just the overall use and ease of Envoy was everything that we needed to keep our business flowing, to keep us COVID compliant, and just make everything go smoothly. Envoy onboarding, and switching everything over was so simple. I was even able to get all of our staff together and get them trained in a short 15 minute session. Everybody felt comfortable and able to use Envoy. Everything was just seamless. It just kind of moved over and it wasn't a big deal at all. It wasn't a huge concern, but once we did it and saw how easy it was, it was just perfect. The recommendations that I would give for using Envoy is, I mean, everything is right there. We have our legal user agreements all downloaded onto the system, so that way everything's signed in one fell swoop. Permissions for taking photos, everything we needed, we're able to upload. So you can even put in your legal documents that you need signed when people show up, they can sign in theirself. It gives you a photo, so you're able to identify the person you're looking for if maybe this is your first time meeting them. Like I said, it keeps all of your information in one nice place, which is easily able to export to an Excel spreadsheet. So that way, you can do whatever you need with the data, separate your visitors to types, times, all different kinds of things. Capture signatures, email addresses, phone numbers, everything in one nice little package.
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