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We cater to anyone from individuals to large enterprises and small businesses to sophisticated researchers and policy makers. The software is robust and scales with the demands of the users.
Brands who offer products or services on websites, mobile or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.
The ease of use for the user who designs the survey and the ease of access and use for the taker of the survey are both terrific.
In my opinion is missing the information concerning who answered the survey (or I was not able to find it).
We liked the responsiveness of SoGo survey as compared to other big survey software companies. We also like the reporting capabilities and clean look of the design.
It did have occasional errors in the software. It takes some time getting used to the site in general.
What I like most about SogoSurvey are its prices and the perfect design it has, this software is very cheap and has very good features, I would like all platforms to be like SogoSurvey.
I find it difficult to change the numbering of my questions to meet my requirement. Or perhaps I did not explore enough.
SoGoSurvey is an absolutely reliable and powerful tool for running even complex evaluation surveys. It provides excellent features to allow analysis and exporting of data.
The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.
ContentSquare is easy to setup, the enrolling process is great with a lot of support. Insights are super useful to get more conversion by eliminating user frustrations.
There are some glitches that I sometimes come across, which can be frustrating, e.g. when you are part way through doing something all of an error message will appear.
CS helps us formalize significant A / B tests and actions that prove to be successful. The benefit is an increase in conversions with less effort on all teams.
Product is difficult to use if you are not well versed in the different modules and use the tool often.
The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.
The workspace feature can be a bit jumpy at times.
The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
The different modules go well together to start to narrow down where we need to spend our time so we can take action quickly to solve pain points for our customers.
Valerie C.: Hi, my name is Valerie, I'm a financial aid director, and I rate SoGoSurvey five out of five stars. For more reviews like this, click below. So before I chose SoGoSurvey, I looked at using Qualtrics and using Survey Monkey as other alternatives, and I found that the expense of software like Qualtrics wasn't right for my organization and Survey Monkey has some limitations that prevented me from going with that option. I chose SoGoSurvey because it was easy to use. I needed something that would be easily trainable for anybody at my institution, whether it's a colleague, a superior or somebody just coming in the door. And, with SoGoSurvey, all of the functions are really intuitive and it just makes the product easy to use, and easy to train others on. SoGoSurvey made it really easy to get started with the product. They offer a lot of training and tutorials on their website and again, with it just being very intuitive to use, there wasn't much that needed to be done as far as onboarding. It was really just once we got the product, we were able to start using it immediately. So, I would say that if anybody's looking at getting SoGoSurvey, they should go online and watch some YouTube tutorials. They'll show you how easy it is to use. You can also use the free version of their product to get a feel for the software and the different functions that it allows. The free product is actually pretty robust for a free survey product, and it allows you to do a lot of things before you do decide to upgrade to the full version.
Tim S. : My name is Tim. I'm the customer experience analyst. My rating for Contentsquare is five stars. For more video reviews like this, please click below. We began using Contentsquare because of the multitude of things that it does. We were using a bunch of different tools, whether it be Adobe Analytics, Google Analytics, Hotjar, things like that. What we found was that we could bring many of those use cases into Contentsquare and get to the results quicker and easier. Contentsquare is a best in class customer experience tool. I love that we can look at things like journey analysis and zoning analysis very quickly. So with journey analysis, I can at how my traffic is doing, but page by page. So we can review what different segments of traffic are doing and what their behaviors are. Are they performing the way we want? Then with zoning analysis, which is the other tool that I use more often than not, we're able to a look at heat maps and different behavioral analyses on the page itself. It's not just about clicks, it's about hovers. It's about whether somebody saw something on the page. We can determine specific behaviors that we want to do, and then model that across other segments. Contentsquare, it does require some development implementation. For us, we used our tag manager to implement, so it's not just a code snippet. Especially in today's technology environment where companies are using things like react, and we're having single page applications, it becomes a little more complex to integrate, but it wasn't terrible. It wasn't any harder or any different than any other analytic solution, but it isn't something that on a large-scale site you're going to implement in a day with one tag, but it was fairly easy. Our developers tackled it pretty quickly, and we manage everything through our tagging solutions, so it's fairly optimal as well. If you're looking for software like Contentsquare or a customer experience tool such as Contentsquare, I'd recommend shopping around and finding what's going to fit your company's needs the best. When I say that Contentsquare is a best in class enterprise level piece of software, it is not for everybody, but it does what it says it does, and it does it really well. If that's what you're looking for, and you're serious about looking at customer experience analytics, then Contentsquare very well could be an enterprise level platform for you.
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