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Sogolytics vs Contentsquare: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 2,918 reviews from Customer Experience users.
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
NA
Surveys & Feedback
4.8
Real-Time Notifications
NA
Reporting/Analytics
4.7
Customizable Forms
4.0
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
NA
Surveys & Feedback
NA
Real-Time Notifications
3.8
Reporting/Analytics
4.8
Customizable Forms
NA
User satisfaction
4.7
User reviews729
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.7
4.8
User reviews117
Ease of use
4.4
Functionality
4.7
Value for money
4.4
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We cater to anyone from individuals to large enterprises and small businesses to sophisticated researchers and policy makers. The software is robust and scales with the demands of the users.

Brands who offer products or services on websites, mobile or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Valerie C
Director
5.0

Valerie C.: Hi, my name is Valerie, I'm a financial aid director, and I rate SoGoSurvey five out of five stars. For more reviews like this, click below. So before I chose SoGoSurvey, I looked at using Qualtrics and using Survey Monkey as other alternatives, and I found that the expense of software like Qualtrics wasn't right for my organization and Survey Monkey has some limitations that prevented me from going with that option. I chose SoGoSurvey because it was easy to use. I needed something that would be easily trainable for anybody at my institution, whether it's a colleague, a superior or somebody just coming in the door. And, with SoGoSurvey, all of the functions are really intuitive and it just makes the product easy to use, and easy to train others on. SoGoSurvey made it really easy to get started with the product. They offer a lot of training and tutorials on their website and again, with it just being very intuitive to use, there wasn't much that needed to be done as far as onboarding. It was really just once we got the product, we were able to start using it immediately. So, I would say that if anybody's looking at getting SoGoSurvey, they should go online and watch some YouTube tutorials. They'll show you how easy it is to use. You can also use the free version of their product to get a feel for the software and the different functions that it allows. The free product is actually pretty robust for a free survey product, and it allows you to do a lot of things before you do decide to upgrade to the full version.

How Capterra sources reviews
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video-98ce0979-0345-4b7c-c45c-08d994eeebe0
tim s
Consultant
5.0

Tim S. : My name is Tim. I'm the customer experience analyst. My rating for Contentsquare is five stars. For more video reviews like this, please click below. We began using Contentsquare because of the multitude of things that it does. We were using a bunch of different tools, whether it be Adobe Analytics, Google Analytics, Hotjar, things like that. What we found was that we could bring many of those use cases into Contentsquare and get to the results quicker and easier. Contentsquare is a best in class customer experience tool. I love that we can look at things like journey analysis and zoning analysis very quickly. So with journey analysis, I can at how my traffic is doing, but page by page. So we can review what different segments of traffic are doing and what their behaviors are. Are they performing the way we want? Then with zoning analysis, which is the other tool that I use more often than not, we're able to a look at heat maps and different behavioral analyses on the page itself. It's not just about clicks, it's about hovers. It's about whether somebody saw something on the page. We can determine specific behaviors that we want to do, and then model that across other segments. Contentsquare, it does require some development implementation. For us, we used our tag manager to implement, so it's not just a code snippet. Especially in today's technology environment where companies are using things like react, and we're having single page applications, it becomes a little more complex to integrate, but it wasn't terrible. It wasn't any harder or any different than any other analytic solution, but it isn't something that on a large-scale site you're going to implement in a day with one tag, but it was fairly easy. Our developers tackled it pretty quickly, and we manage everything through our tagging solutions, so it's fairly optimal as well. If you're looking for software like Contentsquare or a customer experience tool such as Contentsquare, I'd recommend shopping around and finding what's going to fit your company's needs the best. When I say that Contentsquare is a best in class enterprise level piece of software, it is not for everybody, but it does what it says it does, and it does it really well. If that's what you're looking for, and you're serious about looking at customer experience analytics, then Contentsquare very well could be an enterprise level platform for you.

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View all video reviews
User interface
127957 video thumbnail}
1 Video
161591 video thumbnail}
1 Video
127957
4 screenshots
161591
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

Sogolytics

Top Features
27/39
  • Access Controls/Permissions
  • Collaboration Tools
  • Customer Journey Mapping
  • Email Management
  • Knowledge Management
  • Negative Feedback Management
  • NPS Survey Structure
  • Predictive Analytics
  • Real-Time Notifications
  • Social Media Integration
  • Tagging
  • Text Analysis
  • Alerts/Notifications
  • API
  • CRM
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Engagement Tracking
  • Feedback Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Real-Time Analytics
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Contentsquare

19/39
Show Customer Experience Software Features +
Sogolytics
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Contentsquare
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sogolytics
  • By Sogolytics
  • Located in United States
  • Founded in 2009
Contentsquare
  • By ContentSquare
  • Located in France
  • Founded in 2012
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