Jobber vs Skimmer: Which is a better fit?

Nichole F.: My name is Nichole. I'm the owner and operator of My 3 Daughters, LLC. It's a cleaning and home service company. And I give Jobber a five-star review. I was using Google Workspace and FieldPulse. It just weren't integrating as well for my day-to-day process as I would like. I chose Jobber because I liked all the additional bonuses it has. I like the photographs. I like the designated phone number. I like that I can chat back and forth in the app with the customers through text message or a phone call. I like that I can let my employees see what I want them to see. I don't have to give them all the information. There's so many things that I like actually. There's not one thing that I dislike about the app. I like that there has the GPS location for when they clock in and out. And I like that the clients can also, as well, see that my employees are at the place of work at when they say they are. It was very easy to onboard Jobber. There is a import and export feature, which made it very simple. Pretty much just click the button, and everything is there. I recommend starting out with the Core plan because you can always downgrade if you don't need any of the features, but it's nice to see what it actually can do from the start. I started off a little lower, and then worked my way up, and I regret it. The Core plan has a lot of really good, cool features that you don't really want to miss out on.

Elizabeth: I'm Elizabeth. I am our office administrator. We have about 35 employees, and I would give Skimmer a four. So we just used to use Excel spreadsheets for all of our routes. So when we switched to Skimmer, that solved a world of trouble for us. We only use it for our weekly service routes right now, and we do about 570 pools a week. So having Skimmer has very much so cleared up all of the Excel spreadsheets, has been a huge help for us. So we chose Skimmer because we definitely needed to be in the 21st century for our weekly service routes and just having so many pools that were in the backyards of, we needed to have record of their chemicals, what was done at every job, contact information, gate codes, all that good stuff in one quick snapshot for each customer. So Skimmer definitely allows all of that. You can have notes, their pricing structure, gate codes, dog names, multiple contacts for each person. So that was super, super helpful. Obviously, having the chemical records of every visit, everything that was added, and then the history to keep that on there. Checking off boxes for monthly back washes and skimming the pool, brushing the pool, vacuuming the pool. Those are all things that sometimes guys can forget how often they do it. So it reminds them, oh, it's been four weeks since this was done. So that is super helpful to have that reminder, so that I'm not having to call and be like, "Hey, it's been a month." So that's primarily what we use it for and really love it so far. The reminders for work orders, if guys need notes. Small appointments we do through Skimmer, but primarily just our weekly service and we really love it. So getting started with Skimmer was super easy. Really was just inputting all of our customer information. They made that really easy. I believe we had someone help us with that, just to make sure that all of our information went into the right fields within Skimmer's platform. And from there, it was pretty self-explanatory. They have a really great online resource of the help page and customer support is really awesome. They answered lots of my questions from the beginning, and were always so patient and kind about it, of course. So onboarding, super easy. Very user-friendly platform. Even building all of our routes. 570 is a lot, but they made that really, really user-friendly. So I would definitely recommend if you were looking into Skimmer to have a handful of people from different departments sit in on the demos with them and have them play around with the software. I think when we onboarded, we had a trial that we had for maybe a week, I could be wrong, but if they offer that, definitely do it. Have multiple people play around with it, test out things, just to make sure that it will be a good solution for multiple departments. Unfortunately, for us, we just needed a quick solution back when I implemented it. So we still do all of our scheduling for every other department on a different platform. So if you do need it for scheduling repair work or different types of appointments that don't reoccur every single week, I would say maybe they're not the best solution. That's the only reason I gave them one star off, because that would be really helpful to have a calendar that we could see for scheduling. That's the main reason we haven't switched over. So if you're looking for that portion of it, they're not quite there yet. They definitely are working towards having better integration with QuickBooks Online. Unfortunately, we're on desktop, so we cannot integrate that way. But for what we use it for, it's really awesome. But ask a lot of questions, get to know some of the staff with Skimmer so you have a good contact, and if you can do a trial, definitely do a trial.