Jobber vs Drift: Which is a better fit?

Nichole F.: My name is Nichole. I'm the owner and operator of My 3 Daughters, LLC. It's a cleaning and home service company. And I give Jobber a five-star review. I was using Google Workspace and FieldPulse. It just weren't integrating as well for my day-to-day process as I would like. I chose Jobber because I liked all the additional bonuses it has. I like the photographs. I like the designated phone number. I like that I can chat back and forth in the app with the customers through text message or a phone call. I like that I can let my employees see what I want them to see. I don't have to give them all the information. There's so many things that I like actually. There's not one thing that I dislike about the app. I like that there has the GPS location for when they clock in and out. And I like that the clients can also, as well, see that my employees are at the place of work at when they say they are. It was very easy to onboard Jobber. There is a import and export feature, which made it very simple. Pretty much just click the button, and everything is there. I recommend starting out with the Core plan because you can always downgrade if you don't need any of the features, but it's nice to see what it actually can do from the start. I started off a little lower, and then worked my way up, and I regret it. The Core plan has a lot of really good, cool features that you don't really want to miss out on.

Jessica: I'm Jessica, I'm an IT specialist at BuildZoom. Our company has about 100 employees, and I would give Drift a four out of five. Previous to Drift, we didn't have a chat tool for our customers. The reason that we went and looked for a chat tool is because we needed to communicate with them on our website, so it filled the communication gap between us and our customers. We chose Drift because of the quality of the product and the features that it offered. Also, the price, we felt like we got the best price to feature ratio compared to some of the competitors out there. Getting started with Drift was very easy. We felt that the integration with our website was pretty seamless. It was really easy to also set up the workflows, so the communication flow with the customer, and also integrate the chatbot solution. What I would tell people looking to use Drift is to really understand what type of features and questions you want to be able to get from your customer. And during the chat flow, there's only a certain amount of options you have at each node when you're talking to a customer. So you just really need to understand what kind of information you're trying to collect, and if that's a feature that's available on Drift.