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Businesses that want to use tablets and phones to collect data in person, or send surveys online.
Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel
Customer Service is amazing, it seems like the people who work there care about your experience and any of your issues. The immediacy of analysis or visualization is wonderful.
Absolutely the worst company I’ve ever had to deal with... the limitations and lack of features made it the worst to work with.
The Customer support is outstanding. I had many questions as I initiated the use of the product and was delighted with the timely and efficient response to my inquiries.
You had to duplicate, edit, and then republish. It was a little annoying but I assume that the function I desire is not possible because it would mess up the data and make the whole survey wonky.
I was delighted with QuickTap because it is affordable, easy to understand for set-up, provided great options, and the visitors had an easy time taking the survey.
Our drop off rate was high. Clients could not enter email address information easily so it does not work well as a lead generation tool.
Customer service was very good, quick responses with good solutions, among others Stephen Amoah, was super helpful. Very good app, very user-friendly.
The only negative aspect of Quicktap that I have experienced is the somewhat difficult process of applying complex skip logic to surveys.
I like that you can send out personalized links to individuals. The dashboard is fantastic because you can analyze your star rating, trustscore, and number of reviews over any timeline you want.
Just clicking on a site can put you at risk from viruses and possibly losing all your data.
Overall it has been a great experience. I enjoy reading reviews to best pick the software products for my classroom.
We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system.
The review platform is easy to use and it is really easy for a customer like me to leave a review on the platform. Often the reviews are trustworthy and help to get good deals.
Sometimes reviews are blocked or blurred out which makes me wonder what is actually missing.
Flexibility and ease of implementation allow for ease of rollout and the ability to customize solutions to our unique websites.
Some Trustpilot reviews I have seen seem to be bought or fake.
Ibadat S.: Hi, my name is Ibadat. I'm from an engineering background and working with Purolator. Purolator is a final-mile delivery company in transportation in Canada, with the highest postal codes in Canada. My job there is to have continuous improvement in the organization. So my title there is Continuous Improvement Manager, and for me, it's important to look at initiatives where we can improve our processes. That's where I rely a lot on Trustpilot, which is a review system, review-based platform. I would definitely rate a five-star to Trustpilot because I rely on their reviews and I think they're doing a great job. Other than Trustpilot, we definitely rely on Google reviews. They have a broader scope of business reach, I would say, and more reviews. But Trustpilot is someone where you have more reliable reviews. It's more like quantity over quality, and that's where we definitely think Trustpilot comes a bit on a higher perspective than Google review. Yeah, I would say Trustpilot has more reliable reviews, and the way they list the businesses is more secure and trustworthy than Google reviews. I don't think Google reviews do a proper background check for all the businesses with their contacts and addresses as much as Trustpilot does. Since we are looking for partnering with some of the businesses, we definitely need someone who is more trustworthy. Google reviews looks like more of a public thing, and Trustpilot seems more trustworthy. So, as I said previously as well, it's more like quantity versus quality. So quality is what Trustpilot delivers, and we rely more on their reviews. I think it's not tough if you have basic computer knowledge, you know how to use the softwares, a simple form register, and then, the audience that Trustpilot has, you definitely need to capture those kinds of good reviews to show it to your customers. It's not at all complicated. Very easy. I would say if you are running a business and looking for more leads, and if you want to... Or if you are a customer and looking for reliable businesses, Trustpilot should be your go-to junction. They have a very wide range of businesses listed with proper ratings, and if you're a business owner, you want to have Trustpilot as a review software so that your customers can look at the reviews your other customers have given, and then it'll definitely prosper your business. For Trustpilot, I would say just expand the horizon on reaching out to more businesses because, the way Google reviews has more, bigger reach, Trustpilot doesn't have and has limited businesses listed. So expand the horizon is what my suggestion is to Trustpilot.
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