ABC Glofox vs TidyHQ: Which is a better fit?

Natalie N

Director

Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT.

I cannot ever get through to anyone, and when I do leave messages or send emails, I rarely hear back unless I harass over and over and over again.

We fell in love with the product through their amazing customer support...the product itself is also quite easy to work with.

Payments are not coming through either and our clients are very frustrated.

You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features.

Unable to message a class via the app if a teacher changes or the class is cancelled.

It seems like a good solution for purely group class business models (like F45)/ Stripe payment integration and ease of refunds using the software.

The customer suport is possibly the worst I have ever come across. Mostly automated, find your own answers etc.

Great business to deal with and superb support to help us get it all across the line. Great company to deal with and they are always improving the product.

I hate having to redo everything several times.

Email system is good as is the ability to form groups. Dash board is useful as is the ability to create events and meetings.

It is frustrating having a monthly limit on emails when it considers each recipient of a group email to be in the counting of the monthly usage.

Overall Tidy HQ has contributed to ease and flow. I feel both relieved and eager when I login and I feel happy and satisfied when I logout.

I found it terribly difficult to set up, and not at all attractive. TidyHQ is exactly that - tidy.

Ability to generate and share flexible agendas. Creating minutes during the meeting this is fabulous.

Some payments are hard to make as its overseas for my company.