Mojo Helpdesk vs ServoDesk: Which is a better fit?

I love our Mojo Help Desk, its so easy to manage and easy to access. I wish in the reporting tool there was a way to export reports, if there is please let me know.

Mojo then sends a notification to a gmail account , which forwards these emergency notifications to our phones (in case our internal system is the problem!).

We review our tickets on a monthly basis to see where we need to improve on our services and it would be nice to export this data and maybe graph my statistics. Overall love the product.

You will need to setup on your own. I set a couple appointments to have someone review with me and they missed the appointment both times.

I have been working with Mojo Helpdesk for more than 2 years and love how easy it is to get my team on board to work with it. The updates over the the years have proven to be worth while.

Last month we were receiving spam requests which come in on a daily basis.

It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding.

A few other small annoyances: I wish that email about a ticket included the ticket title instead of just a ticket number. Users struggle with logging in to the web interface when they need it.

The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless.

We had a few teething problems with setting the email integration up, due to our internal security levels.

Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help.

Nothing so far as all problems we've had have been addressed quickly.

It has been a very positive experience, the support we have received from initial enquiry through to implementation and ongoing enquiries has been fantastic.

We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands.

We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time.

I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports.