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Retailers and brands who are seeking to have total control to collect, display, and distribute text and visual user-generated content (UGC) across the customer journey.
Yotpo helps more than 30,000 brands like Princess Polly, Rothy’s, Moroccanoil, and Steve Madden build stronger customer relationships that drive long-term retention.
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Great help available if needed. Easy to track reviews and customer inquiries in one place.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
I don't like how data is pulled I feel that it is not as efficient as it could be.
I really liked how easy this was to integrate into our site and it had great functionalities. Plus it looked nice on the product pages.
When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
I love that it makes it easy to keep good relationships with our customers. Yotpo helps keep us on top of our customer's minds.
When I manually upload, some photos with a portrait ratio end up looking skewed and distorted. There's no software solution for this, so I've had to just resize images on my own to avoid it.
We have been able to really get a good pulse on how our customers feel about our products. It also helps us make sure that our customers are happy with their experience.
There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review.
Great customer service team from the sales call all the way to implementation. Very powerful platform with a lot of great features.
YOTPO can be a little bit intimidating to dive into, but with a bit of effort you will be off and running.
Stephanie S.: Hi, I'm Stephanie. I'm the owner of healed-ish, and I give Yotpo a 4 out of 5. Before I used Yotpo, I tried Judge.me, and the functionality was okay. I kind of took an opportunity to test them both. I think Judge.me had a 30-day free trial or something like that. And so when that was over, I tried Yotpo, and I just liked the integration with Yotpo better. I liked the customization that I was able to use at the time. When I first integrated it, I wanted to get a carousel of reviews on my website and they were able to do that. The customer service actually worked with me a little bit to get it to sit on my website where I wanted it to, so I just really appreciated the extra effort that they put into customer satisfaction. Getting started was really simple. I actually have Yotpo integrated on my Shopify store, so once I downloaded the app into my store, I was able to communicate with Yotpo's customer service team if I had any questions. But, yeah, it was really simple to set up, kind of plug-and-play-type thing to get the things that I knew about that I wanted. And then like I said, there was some additional... I wouldn't call it quite customization, but there was some additional assistance that they gave me so that the reviews sat on my website without dead space at the top and the bottom so that it just looked nicer on the site, and they were able to tweak that for me. That was something they had to do on the back end rather than something I was able to do myself. I'd say with all of the things that you have to manage with a store, having platforms that are easy to work with is really a plus. So that's one of the reasons that I really recommend Yotpo. We have as... I'm a solopreneur, so there are a million things that we have to do at once, and you want the systems that you use to be as simple but functional as possible, and I definitely think that Yotpo is both of those things.
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Bazaarvoice
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