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Retailers and brands who are seeking to have total control to collect, display, and distribute text and visual user-generated content (UGC) across the customer journey.
Chiropractors, Optometrists, Dentists, Audiologists, Veterinarians, Orthodontists
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Great help available if needed. Easy to track reviews and customer inquiries in one place.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
I don't like how data is pulled I feel that it is not as efficient as it could be.
I love that we get to hear the feedback of our patients. It is both helpful when we receive good feedback that can be shared on Google and Facebook as well as ways we could improve.
Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
Ability for patients to self book their own appointments is excellent. Love that we can text from our own phone number.
I have had feedback that the scheduling app is hard to get to use, while others (most of my patients) rave about it.
I love the text prompts for Google Reviews it makes it super easy and convenient for patients to review us on Google. Also love the appointment text reminders, it helps reduce no shows.
I would lie to be able to turn off notifications for appointment reminders even when the patient cancels a couple of hours prior to his appointment.
The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
It gives the patient an outlet to let us know how we could do better before they leave us a negative review.
Trish G.: Hi, my name is Trish. I'm the head of marketing and my company is small to mid-size. I rate Review Wave a five. Prior to bringing Review Wave on board, my company used a combination of a CRM system through Benchmark and our EHR called Platinum and we manually captured appointments and sent email reminders and did phone calls for our patients. Review Wave has transformed our business. We are now able to accept new patient appointments online 24 hours a day, seven days a week, whereas before we were only able to collect form fills and then our team had to follow up with those patients to make the appointments. I love the benefit of having the hands-on customer support. The onboarding process with Review Wave was fantastic. They also integrate directly with our EHR. So every appointment that comes in online is also on our provider schedules in real time. It was very easy to get onboarded and to start with Review Wave. Their customer support, their client support is exemplary. I've been able to chat with them in real time. They do follow up phone calls. I've been extremely pleased with their support system and their onboarding process. I'd highly recommend anyone who's considering Review Wave to give it a try. They offer a 30-day free trial and so that was the timeframe in which I was able to test the system, to fully train on all of the components of the system. Also, I spoke with many practices who had used them before and so I had a high level of confidence going into that test. Overall, I highly recommend trying Review Wave for your practice.
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