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Retailers and brands who are seeking to have total control to collect, display, and distribute text and visual user-generated content (UGC) across the customer journey.
Healthcare: Private/Specialty Medical Practices and Hospital Networks
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Great help available if needed. Easy to track reviews and customer inquiries in one place.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
I don't like how data is pulled I feel that it is not as efficient as it could be.
These are intelligent, highly motivated people who provide the kind of service to their customers that could and should be a model for any industry.
The software completely changed our online footprint and did so in a very short amount of time with limited headache.
We have been very happy with our experience and thank Rater8 for helping us build our medical practice reputation in the community.
The only con was the number of providers we have made it a bit more pricey to include all. We did exclude some mid levels and a couple of locations.
My doctors love the success their online reputation has had, and for a very affordable price. I would recommend Rater8 to everyone.
We mostly negative reviews, we weren't pushing online reviews and while we didn't have a lot what we had was not good. Once we added Rater8, they helped push our online reviews.
Strong reputation management company, great customer service, great partner for our company.
I understand why this is the case, but our business strives on using negative reviews to improve when we can.
Cody M.: Hi, my name's Cody. I'm the practice administrator for a private orthopedic group in Eastern Massachusetts. We have about 100 employees. And I give rater8 five stars. Prior to using rater8, we did not have a well-defined patient engagement or reputation management solution, so we were looking for a partner that could teach us about the product in addition to provide good results. I chose rater8 because it was obvious they were a company that was focused on a very specific goal in patient engagement and reputation management. And I was really impressed with their knowledge and ability to garner results in that area rather than to try to do many, many things. The onboarding process was very quick, very seamless. The customer success manager, who I still work with, was phenomenal help. They had worked with practices like mine, worked with electronic medical records like mine, so it was a really quick, seamless process. I recommend that when people consider rater8, and you're looking at other options, to remember that focus is very important. There's a lot of companies that try to do many things, and they end up not doing very many of them well. Rater8 has done a really good job of staying focused on patient engagement, reputation management, which I believe is why they do it so well.
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