Helping businesses choose
better software since 1999
better software since 1999
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TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management.
Retailers and brands who are seeking to have total control to collect, display, and distribute text and visual user-generated content (UGC) across the customer journey.
He did pretty much everything for me. He was excellent with email and phone call communication, very polite and professional, I couldn’t be more impressed with the customer service.
It's sort of confusing how to disable the SMS portion of the campaign and set messaging accordingly.
If you're looking for a way to boost your reputation and gain real customer insights, I highly recommend TrueReview. It’s been a fantastic addition to our business toolkit.
Lack of being able to send reminder messages for a review.
True Review is an easy to use platform that also has fantastic platform help support.
It's very hard to find a con with this software. The only features that would be a added plus but not required would be an app to send review requests and a review reply template.
It's super easy to use and teach other employees to use. We also love the different custom options and seeing where in the process people are engaging.
A little confusing at first when trying to figure it out.
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Great help available if needed. Easy to track reviews and customer inquiries in one place.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
I don't like how data is pulled I feel that it is not as efficient as it could be.
Prioritize real-user-identified key features according to your needs to find your best fit.
TrueReview
Top FeaturesBazaarvoice
Bazaarvoice
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