SilverBlaze Customer Portal vs Muni-Link: Which is a better fit?

The bill analytics with graphs are outstanding. The team at Silver Blaze is easy to work with, and keeps our best interest in mind.

There is really nothing for me to comment on from a negative standpoint.

The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.

N/a Currently, I cant's say anything negative about their product.

The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.

There really isn't much that I don't like about the software. We use export tables from our CIS system which means the data is not real time information.

Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers.

What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful.

The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways.

It is a easy to use, top-notch billing system for a great price. And the people at Muni-Link are awesome.

Miscellaneous charges can sometimes be a little laborious to record.

This is our 3rd utility billing software and it's by far the best, it is user friendly and the support staff are fantastic to work with. They will customize this software to your personal needs.

Sometimes difficult to adapt software to specific business practices we use here.

My overall experience has been great. The sales team is awesome, the customer support team is wonderful.

As with all software programs, there are always some small problems in the setup or in the first year while learning the program, but even those problems are quickly resolved.