# Compare Muni-Link vs BOSS811 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Muni-Link and BOSS811 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/128792-206223/Muni-Link-vs-BOSS811 --- # Muni-Link vs BOSS811 Features and Cost Comparison Last updated June 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Muni-LinkBOSS8112/4 selected [Muni-Link](https://www.capterra.com/p/128792/Muni-Link/)[4.8 (59)](https://www.capterra.com/p/128792/Muni-Link/reviews/) [BOSS811](https://www.capterra.com/p/206223/BOSS811/)[4.8 (71)](https://www.capterra.com/p/206223/BOSS811/reviews/) [## Muni-Link](https://www.capterra.com/p/128792/Muni-Link/)[4.8 (59)](https://www.capterra.com/p/128792/Muni-Link/reviews/) Starting Price $400.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.9 Reviews Sentiment KV AA BY Based on [59 reviews](#user-reviews) Positive 58 Neutral 1 Negative 0 [## BOSS811](https://www.capterra.com/p/206223/BOSS811/)[4.8 (71)](https://www.capterra.com/p/206223/BOSS811/reviews/) Starting Price $2500.00/year Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment ZJ AB DS Based on [71 reviews](#user-reviews) Positive 69 Neutral 2 Negative 0 ## Not a match? 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GIS Technician > "I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___7035429) ZJ Zachary J. GIS Technician > "The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___7035429) AB Alex B. Engineer > "I love that our GIS system map (with main lines, service lines, meters, valves, etc.) can be overlaid on the map with the dig areas shown." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6843806) JL Jesse L. supervisor > "I don't like the fact that i can not arrange it so the locators can see all the work that is out there but not what there coworker's have..." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6854484) DS Donald S. Engineering Tech > "I like that Boss811 allows me to be in control of the product and how I receive dig tickets." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___7035424) EZ Eddie Z. Maintenance Manager > "There are several ways to run ticket reports, and sometimes the numbers may be slightly inaccurate, possibly due to user error." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6586910) SS Stefan S. Locate Manager > "I like having multiple functions and ways to organize my workload on a daily basis. " [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___7035434) MM Mark M. . > "The login Timer, even though you select "Keep me logged in" you are booted out after maybe an hour.." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6846240) RB Ryan B. Public Utilities Inspector > "This software has enable our locating department to be extremely efficient with their time and capabilities." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6807938) BB Beckett B. Exchange Supervisor > "I really can't think of anything to say that I didn't enjoy or like. If I had to name something, I would have to say just the set-up..." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6844380) TB Tracey B. Manager > "The technology is changing to help our company be a leader in the industry and explore best practices for damage prevention." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6843772) FB Fred B. Director of Public Works > "I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying..." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6843779) SS Stefan S. Locate Manager > "It is very straight forward and makes locating tickets very simplistic." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___7035434) LW Lee W. Damage Prevention Coordinator > "The lack of customization for the dashboard." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6588752) DS Donald S. Engineering Tech > "Everytime I had a question or feature request, customer service has been very helpful." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___7035424) DF Dana F. Manager > "Some things are not addressed in a timely manner" [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6070579) JA Josh A. Water Manager and Field operations > "We have been thrilled with our experience with BOSS811, their team has been so understanding of our communities needs and has worked with..." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6586436) JW Josh W. Applications Engineer > "Personally, being able to integrate emails as tickets could be useful, but I think it's not the point of this software." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___3465827) JH James H. IT Administrator > "It was nice to no longer be dependent on fax machines, land line service, or fax internet services." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6587309) RY Randall Y. Infrastruction Manager > "Reporting can be a little confusing but nothing BOSS811 support can't help with" [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___3207074) JL Jesse L. supervisor > "The mapping is nice and the dashboard is helpful." [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___6854484) DB Daniel B. President > "did not find any features that we did not like" [See full review](https://www.capterra.com/p/206223/BOSS811/#Capterra___3207023) [View Reviews](https://www.capterra.com/p/206223/BOSS811/reviews/) ## User interface [Muni-Link](https://www.capterra.com/p/128792/Muni-Link/) 4.76 (59) [BOSS811](https://www.capterra.com/p/206223/BOSS811/) 4.80 (71) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Muni-Link Top features 24/39 - Accounting - ACH Payment Processing - Activity Dashboard - AI Copilot - Automatic Backup - Billing & Invoicing - Commenting/Notes - Contact Database - Customer Management - Customizable Templates - Document Management - Electronic Payments - Forecasting - For Electricity - For Natural Gas - For Trash - For Water - Generative AI - Historical Reporting - Meter Data Management - Metered Billing - Mobile Access - Non-Metered Billing - Online Payments - Payment Collection - Payment Reminders - Penalty/Cut-Off Processing - Printing Services Integration - Rate Management - Recurring/Subscription Billing - Refund Management - Reporting & Statistics - Self Service Portal - Third-Party Integrations - Transaction History - Usage Tracking/Analytics - User Management - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/128792/Muni-Link/#features) BOSS811 13/39 - Accounting - ACH Payment Processing - Activity Dashboard - AI Copilot - Automatic Backup - Billing & Invoicing - Commenting/Notes - Contact Database - Customer Management - Customizable Templates - Document Management - Electronic Payments - Forecasting - For Electricity - For Natural Gas - For Trash - For Water - Generative AI - Historical Reporting - Meter Data Management - Metered Billing - Mobile Access - Non-Metered Billing - Online Payments - Payment Collection - Payment Reminders - Penalty/Cut-Off Processing - Printing Services Integration - Rate Management - Recurring/Subscription Billing - Refund Management - Reporting & Statistics - Self Service Portal - Third-Party Integrations - Transaction History - Usage Tracking/Analytics - User Management - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/206223/BOSS811/#features) ### Recognition No recognitions have been awarded to Muni-Link BOSS811 Best Value Utility Management SystemsSoftware (2022)  ### Deployment & support Muni-Link Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos BOSS811 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Muni-Link - By Link Computer Corporation - Located in United States - Founded in 1980 BOSS811 - By BOSS Solutions - Located in United States - Founded in 1997