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Municipalities, cities, townships, private utilities and authorities who bill customers for utilities
QuickBooks Desktop caters to businesses across multiple industries.
What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways.
It is a easy to use, top-notch billing system for a great price. And the people at Muni-Link are awesome.
Miscellaneous charges can sometimes be a little laborious to record.
This is our 3rd utility billing software and it's by far the best, it is user friendly and the support staff are fantastic to work with. They will customize this software to your personal needs.
Sometimes difficult to adapt software to specific business practices we use here.
My overall experience has been great. The sales team is awesome, the customer support team is wonderful.
As with all software programs, there are always some small problems in the setup or in the first year while learning the program, but even those problems are quickly resolved.
Another huge benefit is the ability to export data to Excel for custom reporting. Another perk is the training and support available - well worth the small monthly fee to take advantage of it.
Sometimes, as with any software, Quickbooks can have problems and terminates at the worst possible time.
The Professional version for three. I love how I can help my small but busy non profit seamlessly keep track of hundreds of families in our before and after school care program.
We have used this company for more than 20 years, now they are a pay to use company. I HATE THIS COMPANY, it's all about the money now.
I love that I don’t have to outsource simple things like payroll, expense reporting, preparation for taxtime, and more. I have always found the customer service to be very helpful and understanding.
Customer service is dismal. I was unable to have them assist me in a time critical event.
I feel like I've only scratched the surface of what this program can do and I'm super pleased with it. The customization options of the reports has been extremely helpful as well.
My only complaint has been that when you are couple of releases behind you can no longer direct email invoices to a client.
Kaity H.: Hi, I'm Kaity. I'm the general manager at a small company, we have less than 15 employees, and I give QuickBooks Desktop a five. We use QuickBooks Desktop for invoicing, billing, keeping track of the bills we owe everybody else. Anything that has to do with money at our company, that's what we use QuickBooks for. Keeping track of our bank accounts, that's really important. So we use it for a lot of things. I like that QuickBooks Desktop is easy to use. It's very clear. It has all the buttons. "I want to do billing." Oh, you click on the billing button. "I need to check on a customer." There's the customer button. It's very straightforward. "We need a report." There's a reports list. So it's very straightforward to use. It would be nice if QuickBooks Desktop could be linked to more specific softwares. I know we are a landscape company, so we use certain landscapes. I'm sure electricians and plumbers, they have all different softwares, and if you could link those softwares to QuickBooks, I think that would be awesome. So maybe expand who they partner with to use everybody's different softwares that they need to run their specific companies.
Prioritize real-user-identified key features according to your needs to find your best fit.
Muni-Link
Top FeaturesQuickBooks Desktop
Muni-Link
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QuickBooks Desktop
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