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Municipalities, cities, townships, private utilities and authorities who bill customers for utilities
Self-employed
What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways.
It is a easy to use, top-notch billing system for a great price. And the people at Muni-Link are awesome.
Miscellaneous charges can sometimes be a little laborious to record.
This is our 3rd utility billing software and it's by far the best, it is user friendly and the support staff are fantastic to work with. They will customize this software to your personal needs.
Sometimes difficult to adapt software to specific business practices we use here.
My overall experience has been great. The sales team is awesome, the customer support team is wonderful.
As with all software programs, there are always some small problems in the setup or in the first year while learning the program, but even those problems are quickly resolved.
Her ability to effectively convey information and respond promptly to inquiries was impressive and greatly contributed to a smooth and pleasant interaction.
There were a few instances where I had to bring small errors or omissions to her attention, which could sometimes cause minor delays or require additional follow-up.
She was always responsive and attentive, providing prompt and helpful assistance. The occasional minor oversights were outweighed by her overall effectiveness and dedication to addressing my needs.
It may not be ideal for a counseling service as it tells leads their call is recorded, which may lead to a lack of confidentiality.
Overall, my experience with Abby was positive. Her exceptional communication skills and professional demeanor made our interactions productive and enjoyable.
Price a bit high and features very difficult to master.
A software that is easy to use and allows you to make calculations or estimates. What we like most about the tool is that it is quick to learn, no need to be an expert or professional.
Prioritize real-user-identified key features according to your needs to find your best fit.
Muni-Link
Abby
Top FeaturesMuni-Link
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Abby
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