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Microcall is highly scalable and can serve businesses of all sizes. Medium to large enterprise tend to derive the most value from the solution.
The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.
Their support is outstanding and probably one of the best vendors we work with. Microcall reports are very simple to use that it makes it easy to roll out to managers.
Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC.
Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business.
Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product.
Ease of use and the amazing Tech Support when assistance is required.
Past the halfway point and have not even gotten to the (NEW) web-based dash board. Fire this goldfish up and start monitoring you phone traffic in real time.
I like the fact it supports a vast range of platforms. Microcall is a very easy to deploy tool either locally or in the cloud.
Service interrupts, check you email. Can't sleep at night, get this software.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Sometimes the call logs get missing. If someone transfers the call then only this happens.
Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc.
Does not show the number on an incoming call so cannot confirm client details. Cuts out the internet on home server.
It was extraordinary and easy. It good and easy to use and helpful, needs to add chat between users and email access templates.
I don't like that it does not run in the background. It logs you off if screen goes off.
Prioritize real-user-identified key features according to your needs to find your best fit.
Microcall
ZIWO
Top FeaturesMicrocall
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ZIWO
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