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Microcall vs ZIWO: Which is a better fit?

Updated on January 5th, 2025
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Summary
Key features rated by users
Features selected based on 4,056 reviews from Call Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
--
Chat/Messaging
NA
Call Tracking
5.0
Call Logging
5.0
Call Recording
5.0
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Tracking
5.0
Call Logging
4.5
Call Recording
4.8
User satisfaction
4.6
User reviews16
Ease of use
4.5
Functionality
4.6
Value for money
4.8
Customer support
4.9
4.7
User reviews85
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.7
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Microcall is highly scalable and can serve businesses of all sizes. Medium to large enterprise tend to derive the most value from the solution.

The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
128915
5 screenshots
171265
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Microcall

16/41
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Chat/Messaging
  • Computer Telephony Integration
  • CRM
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Multi-Channel Communication
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Surveys & Feedback
  • Voice Mail
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Contact Management
  • Dashboard
  • Monitoring
  • Performance Management
  • Reporting/Analytics
  • Third-Party Integrations
See All features
Hide Call Center Software Features -

ZIWO

Top Features
31/41
Show Call Center Software Features +

Microcall

--

ZIWO

--

Microcall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ZIWO
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Microcall
  • By Micro-Tel
  • Located in United States
  • Founded in 1979
ZIWO
  • By ASWAT Telecom & Media
  • Located in United States
  • Founded in 2016
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