Miro vs Canny: Which is a better fit?

I love that it allows multiple people to see what we are working on. It's great for a variety of functions like mind mapping, brainstorms, and flow documentation for applications.

I've watched people click and move things in the wrong places, edit the wrong areas, or generally mess up a board. No integration with wider ecosystem eg Microsoft/Google suite of tools.

Gerald G

Student

I love that it is so free hand and real time that it feels as if we were doing this physically. It also results in a good progress being seen throughout and that is is accessible to all anywhere.

Literally the only thing I can think of is that you can't pay for it without a credit card, which is a pain for me.

The templates are also an amazing feature that take the work out of setting up an activity and can even be a good source of inspiration if you're out of interesting meeting ideas.

Some editing options for different tools are limited and it can be a little bit frustrating.

Simran S

Partner Relations Manager

I appreciate Miro's fun and creative features that make collaboration engaging and dynamic, fostering a more visually stimulating work environment.

Sometimes I get lost with the layers or locking content. I feel that this feature could be set differently.

Michael M

CEO

I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.

Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use.

Katherine K

Co-founder

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.

Alexander A

Technical Support Engineer

You need to specify a feature request category first, which makes it difficult to find issues quickly. You end up wasting a lot of time going through categories to find an issue category.

Michael M

CEO

This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.

Alexander A

Technical Support Engineer

That is the biggest reason for any negative sentiment in my review.

It also integrates with Intercom which is great. The support team is brilliant really responsive and they know their stuff so implementation was easy.

This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode. Minor inconvenience, but I thought I would mention it anyway.