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We are serving vacation rental owners all over the world. We are focussing on independent landlords and agencies with up to 50 units.
Coaching from the support team has been excellent. The assessment I received on how well I am using the functionality of the software has been excellent.
They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off.
If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job.
The number one complaint of the software is the cost. Most of resnexus' clients are small, privately owned properties with limited budgets.
We love that this system is integrated with the OTAs and that our calendar works with them as well as the ease of the booking engine. Guests can select rooms with ease and can be booked in seconds.
I can’t think of anything that bothers me about the software.
Of the software companies that I talked to, I was the most confident that ResNexus was there for me, to help me use the features that were best for me and my company.
They advertise 24/7 customer service, UNTRUE. If you try to reach them on the weekend - forget it.
If you are searching for the perfect platform to organize the whole rental management, Smoobu is the best so far, why. Because very user friendly, all the tools just as easy as the Airbnb platform.
The worst thing is, if you have any blocked dates in the portal calendars they are ignored by Smoobu & then deleted on the portal.
The speed of the synchronisation, the ease of use and the customer service team are amazing to help resolve any issues.
They have no training, they are rude & don't understand the platform.
In the meantime they have improved and expanded so much and i am truly happy for them because what they offer is a high quality product.
I guess so they could add it to their feature list, but it is completely useless.
The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out.
I have had a terrible experience with Smoobu and do not recommend this product to anyone.
Prioritize real-user-identified key features according to your needs to find your best fit.
ResNexus
Top FeaturesSmoobu
ResNexus
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