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Owners of Bed and Breakfasts, Boutique Inns, Boutique Hotels, Vacation Cabins, Motels, Vacation Rentals
Hospitality Industry -- Hotels, Resorts, Bed and Breakfast, Service Apartments, Condos, Vacation Rentals, Restaurants, Bars, Cafes, Banquets,
I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping.
Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what.
Our overall experience with InnKeeper's Advantage was akin to a family, never like a business. We've grown and with our growth, so have they, and their product features just get better every year.
The smallness of the + you have to click on. As a 67 year old business owner, it is hard for me to see small print, even with my glasses.
I feel very good about choosing Innkeeper's Advantage as our reservation and hospitality property management software and would highly recommend it to anyone.
At first, blocking rooms or making mass updates was clunky but since last year, they've make that task very easy...so by now, I can't think of any dislikes.
Innkeepers Advantage is perfectly priced. And, with all the new features added, you can tell they are serious about making it the best product on the market.
Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly.
Most important is support is excellent, relative and more importantly it is very effective. They also support OTA interface as well as online booking from hotel website.
Sometimes it becomes slow especially in raining season, I think it is internet problem.
We love how user friendly the software is and the customer service has been great, and all modules are excellent.
Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and as convenient as we use further.
What really makes me come back Innkey time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys.
When there're some problems, the staffs are willing to help and solve the problems instantly.
Live customer support platform ( ooh i am in love with it). They are so friendly and Great people to work with.
Prioritize real-user-identified key features according to your needs to find your best fit.
Innkeeper's Advantage
Innkey PMS
Top FeaturesInnkeeper's Advantage
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Innkey PMS
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