KWHotel vs HotelFriend: Which is a better fit?

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility.

Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.

I consider it the ideal choice for small and medium hotels, it has a good interface, reservations and room plan, good reporting and great flexibility.

Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them.

Full support, good software for best value, easy to use and edit, works very well even with server, best choice for single user as well.

Setup is a nightmare and customer support is horrible.

Easy to learn-Very good interface. Good functions ( reservations, room plan , basic but solid reports).

That it runs slow when the internet connexion is bad.

HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support.

Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope.

Adrian A

IT Manager

Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs.

Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no.

HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support.

The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious.

Our hotel has seen a remarkable 70% improvement in room distribution. The system's features made it easy to manage and sell our rooms with ease, resulting in increased revenue and guest satisfaction.

Michael M

Sales Agent

Albeit having all the services cloud based is a plus, we struggled to work with it when internet connectivity was poor. Maybe an offline syncing feature would help here.