# Compare eRSP vs CareSmartz360 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CareSmartz360 and eRSP based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/129443-233554/eRSP-vs-CareSmartz360

---

# CareSmartz360 vs eRSP Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CareSmartz360eRSP2/4 selected

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

[eRSP](https://www.capterra.com/p/129443/eRSP/)[4.2 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

[## CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.8

Functionality

4.6

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

MS

DA

UA

Based on [181 reviews](#user-reviews)

Positive

175

Neutral

3

Negative

3

[## eRSP](https://www.capterra.com/p/129443/eRSP/)[4.2 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

Starting Price

$200.00/month

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

DC

PT

Based on [99 reviews](#user-reviews)

Positive

82

Neutral

14

Negative

3

## Summary

* * *

Features in Home Care Software

43 / 48

Only CareSmartz360

-   EMR/EHR
-   Generative AI

Best performer

44 / 48

Only eRSP

-   Charting
-   Geriatric Care
-   Knowledge Base Management

User satisfaction

User satisfaction

4.8

User reviews[181](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.8

Customer support

4.8

User satisfaction

4.2

User reviews[99](https://www.capterra.com/p/129443/eRSP/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.3

Customer support

4.0

Price starts from

Price starts from

$10Other, Per Month

-   Free version
-   Free trial

Price starts from

$200Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Home Care, Enterprise Home Care Agencies, Private Duty Home Care Agencies, Home Care Franchisors, Independent Home Care Agencies, Multi-Location Home Care Agencies, Large non-medical homecare agencies

Best for

eRSP is a powerful, all-in-one solution designed to empower home care agencies by streamlining daily operations and fostering sustainable growth.

## User reviews

Pros & cons

MS

Marcus S.

CEO

> "Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888)

JG

Jenelyn G.

Admin Assistant

> "There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045)

DA

Damilola A.

Owner

> "I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7002574)

VT

Veena T.

Scheduler

> "It can be quite challenging for new users to navigate the platform without prior experience or training."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711)

UA

Ubah A.

Administrator

> "The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6855656)

JT

Justin T.

President

> "That format is nearly impossible to work with."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315)

MS

Mariah S.

Caregiver

> "CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499)

AS

Albert S.

Administrator

> "It did not fit our unique scheduling requirements. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052)

JG

Jenelyn G.

Admin Assistant

> "The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045)

SK

Sarah K.

Owner

> "I don't have anything that I didn't like about the program. If something was not working for our business format..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6740079)

MS

Marcus S.

CEO

> "The scheduling system is hands-down the best feature – it’s a total game-changer."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888)

MS

Melissa S.

owner and director of ops

> "The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem,..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

MS

Mariah S.

Caregiver

> "Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499)

DF

DannyRay F.

Administrator

> "The software may be expensive for smaller agencies, especially when factoring in training and support costs."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495)

JB

Julie B.

Director

> "I love that staff can report about their clients on the platform."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654)

NAB

Nicole A B.

Platform coordinator

> "Occasional system glitches which can disrupt operations and require support."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6433383)

DF

DannyRay F.

Administrator

> "Its user-friendly design, GPS tracking, and excellent support make managing our agency efficient. While there’s a learning..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495)

LT

Linda T.

Manager

> "Sometimes the mobile app just isn't enough."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6861771)

VT

Veena T.

Scheduler

> "CareSmartz software is designed to meet the demanding needs of small and large organizations alike."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711)

HG

Heidi G.

Office Manager

> "We have an issue with our questionnaire (it disappears) after a large update."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517212)

JB

Julie B.

Director

> "This keeps clients families and the office staff well informed."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654)

KW

Kendall W.

Owner

> "Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694)

JT

Justin T.

President

> "Absolutely love the built in AI for in app help."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315)

BB

Brian B.

CEO

> "Not as many integrations as I would like."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525)

AMP

Ana Marie P.

Care Manager

> "You get quick replies and they guide you on navigating the system in a very professional way."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009)

MS

Melissa S.

owner and director of ops

> "Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

NL

NADINE L.

founder

> "WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985)

MS

Melissa S.

owner and director of ops

> "First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

NL

NADINE L.

founder

> "MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!!"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985)

FB

Faynetta B.

CEO

> "The chat is time consuming during a busy work day."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6498231)

BB

Brian B.

CEO

> "I would’ve liked to see more integrations with third-party vendors."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525)

MS

Melissa S.

owner and director of ops

> "Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep.,..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

WK

Wendy K.

Director of Operations

> "This has not only streamlined my operations but has also improved my overall efficiency."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6456192)

MS

Melissa S.

owner and director of ops

> "For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

KP

Kelli P.

Staffing Coordinator

> "Their IT/and customer support staff is amazing and helpful."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503)

SH

Shanda H.

Administrative Assistant

> "The only problem I have experienced with caresmartz is sometimes they have glitches and it won't allow caregivers to clock..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3877943)

JT

Justin T.

President

> "Training is excellent."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315)

JS

Janelle S.

Admin/Owner

> "a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3635196)

AS

Albert S.

Administrator

> "The company had Great communication and customer support."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052)

MS

Melissa S.

owner and director of ops

> "I am not raising my rates because a software company is not client focused."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

NH

Nancy H.

payroll manager

> "The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4961954)

MS

Melissa S.

owner and director of ops

> "Client's struggle to pay their monthly bills"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

KW

Kendall W.

Owner

> "Caresmartz360 does what we need to get the job done professionally and without errors."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694)

HH

Haley H.

President

> "Not being able to implement software from day one"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4987683)

KW

Kendall W.

Owner

> "Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694)

SS

Shelby S.

Scheduler

> "whenever i click on a caregivers name their information is not shown (i.e telephone number)"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3781081)

KP

Kelli P.

Staffing Coordinator

> "The app is very easy to use for admin and caregiving staff alike."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503)

RM

Regina M.

Executive Coordinator

> "We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2816028)

MV

Medina V.

Marketing Director Care Manager

> "educational aspect for companies like us that continue to grow and evolve."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427432)

PR

Portia R.

Client Service Coordinator

> "Only problem I had/have are the integration with clearing houses for billing."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140)

AMP

Ana Marie P.

Care Manager

> "The technical support team is very attentive and always ready to help."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009)

TW

Talisha W.

Owner

> "picking up the clients locatiion is sometimes difficult and the caregiver is unable to clock in."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4699926)

KS

Kelly S.

CEO and Founder

> "I was doing everything manually prior to using Caresmartz and am so glad I made the switch."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6303019)

MS

Melissa S.

owner and director of ops

> "Absolutely the worst experience with a software company. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

MR

Mahin R.

Office Manager

> "I love the support team and their quick response. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6817640)

TT

TAQUITA T.

FAMILY NP

> "WE DO NOT HAVE ANY CONS TO SAY ABOUT CARESMARTZ AT THIS TIME"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6142741)

CC

Chuck C.

Managing Director

> "It’s constantly improving and evolving without adding unnecessary complexity."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6454236)

JB

Johnnetta B.

Office Manager

> "Complications being user..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4744168)

SR

Stephanie R.

Home Services Manager

> "The best thing about CareSmartz has been the ability for caregivers to request open shifts on the mobile app which has..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3816877)

SQ

Shawndra Q.

Owner

> "Payroll not automated and it's time consuming to do payroll"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3613938)

PR

Portia R.

Client Service Coordinator

> "CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140)

CO

Cyril O.

Chief Operating Officer

> "That feature is not yet available."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3500060)

CG

Curtis G.

RN Case Manager

> "Overall I am pleased with the look, feel and functionality of the software."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6329275)

JS

Jacob S.

Administrator

> "Everytime I go to do a new thing, it takes a couple days for me to do so effectively becasue it requires customer support..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652)

JW

Jakeyla W.

Office Manager

> "The system is very easy to understand and navigate thru."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827736)

JS

Jacob S.

Administrator

> "a billing error can take 10-15 minutes to fix and it includes a lengthy process. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652)

DP

Danielle P.

Care Coordinator

> "They are very quick to respond and are always knowledgable in the areas that I need assistance."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6554603)

LJ

LAWRENCE J.

Owner

> "The system was complicated for the employees and staff"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___2473106)

[View Reviews](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

DC

Dianne C.

In-Home Caregiver

> "I enjoy being able to merge into managing record keeping of hours worked, duties performed,..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6766376)

DN

Dana N.

Operations Manager

> "This sometimes causes issues for both staff and payroll, requiring manual adjustments."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789892)

PT

Phyllis T.

Human Resources Manager

> "The fact that the applicant information fall into your computer saves you time in not having to create..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788125)

AJ

Ashley J.

Office administrator

> "The constant updates that don’t allow CG’s to sign in or out properly."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788429)

FB

Felicia B.

Director

> "The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation,..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787773)

BR

Brian R.

Owner

> "Customers have expressed frustration with this forcing me to continue downloading a month of visit notes..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6704992)

DN

Dana N.

Operations Manager

> "I like the real-time updates and how easy it was to track caregiver shifts and client details in one..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789892)

MG

Makeah G.

Caregiver

> "Having to go thru each item even tho you did not do the task that day. And how it somehow forgets the..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6694276)

MR

Matt R.

Administrator

> "The system enabled our agency to navigate and process the necessary data."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788126)

ST

Sheila T.

General Manager

> "Also, they don't respond to our calls in a timely manner since the new company took over. And, they..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6710291)

DN

Dana N.

Operations Manager

> "User-friendly and efficient tool has helpful features and clear layout, Great for scheduling and updates"

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789892)

LP

Lisa P.

Bookkeeper

> "I also feel that occasionally I am given vague answers when inquiring about a problem with EVV. "

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788076)

MR

Matt R.

Administrator

> "It provided for efficient scheduling and client information."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788126)

NN

Noel N.

Scheduling Supervisor

> "Sometimes the updates cause changes to be undone and that can result in schedule problems."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693949)

MS

Mystique S.

Field supervisor

> "works great the abilityto know the schedules monthly the ability to send documents through the system..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6757420)

MH

Michael H.

Community Outreach Coordinator

> "We have used other software prior to eRSP and looked at other software while we were using eRSP but we..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755604)

VB

Victoria B.

operations manager, scheduler

> "I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026)

GA

Gillian A.

Agency Director

> "We have had eRSP for about 5yrs or more now and still unable to use the skilled nursing side of it as we..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693716)

VB

Victoria B.

operations manager, scheduler

> "I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026)

JR

Jesus R.

Case manager

> "The variety of things that it has as options can be a con because there's so many things that I still..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755641)

Amy Q.

Operations Manager

> "We are now able to use ERSP to its maximum capacity, allowing us to be time efficient while maintaining a..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___5036149)

AM

Angelica M.

Director of Operations

> "We are still struggling to rebill 2024 claims."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788023)

MR

Matt R.

Administrator

> "The platform provided efficiency with all aspects of our operations."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788126)

MH

Michael H.

Community Outreach Coordinator

> "Can not set up different activites for differnt shifts."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755604)

LP

Lisa P.

Bookkeeper

> "I also love the variety of useful reports available for uses outside of ERSP."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788076)

LH

Leslie H.

Owner

> "The User Interface is not intuitive, especially when if comes to scheduling."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6672017)

VB

Victoria B.

operations manager, scheduler

> "I am impressed on the bounce back after the security breach, even though it took a while eRSP returned..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026)

VB

Victoria B.

operations manager, scheduler

> "The app seems to always be the problem with the caregivers."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026)

FB

Felicia B.

Director

> "The IT support team is responsive and helpful, and the software continues to meet our growing needs."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787773)

AM

Amber M.

Office Assistant

> "Sometimes it run slow and seems to have alot of scheduled maintence"

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6672105)

Amy Q.

Operations Manager

> "Streamlines our processes allowing us to focus more time on providing the best quality care for our..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___5036149)

NW

Nicole W.

Owner

> "Didn't like how we were not told exactly how the visits (tier levels) were told. "

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755559)

KM

Kayla M.

General Manager

> "The ability to match up the staff and clients so easily with so much detail"

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6672278)

GA

Gillian A.

Agency Director

> "There is no workflow system in eRSP. "

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693716)

DR

Darla R.

Manager

> "It would great if we had a number that staff could call and fix their issues with app."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6696892)

YH

Yukie H.

Owner

> "The site was down for a month..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6762774)

AC

Ashley C.

CEO

> "The self-paced training videos are very helpful as well for onboarding training."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755983)

LW

Laura W.

Manager

> "Sometimes, caregivers have trouble accessing the app at times"

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755839)

SR

Sasikala R.

CEO

> "ERSP was so help full to checking my staff and Clients Schedule's."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6694342)

TS

Tina S.

Co owner

> "However in 2024 we were put in a very challenging predicament when ersp shut down ."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755843)

CB

Cyreeta B.

Director

> "I’m beginning my journey with eRSP, and I’m excited to get started just by the initial call."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787839)

BR

Brian R.

Owner

> "The cyber security attack last year was frightening to say the least and an extremely severe..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6704992)

KH

Kyle H.

Care Coordinator

> "With all of the state changes in Indiana she has been very attentive to our needs to go things changed..."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693738)

KH

Kyle H.

Care Coordinator

> "Difficulties with the app and of course the blackout we had last year."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693738)

NW

Nicole W.

Owner

> "Love that I can use the platform for my customers and caregivers."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755559)

RM

Rick M.

Administrator

> "Request for overall improvements seem to fall on deaf ears."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693821)

FB

Felicia B.

Director

> "What I like most about eRSP is its ease of use and reliability."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787773)

JS

Jerry S.

Owner

> "There were several time recently when I requested support no-one responded to my request."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6694015)

RT

Rosa T.

Administrator

> "What I liked most about the eRSP software is its user-friendly interface and comprehensive features."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6717999)

PL

Pamela L.

Office Manager

> "I was terrified i would make a mistake and delete everything."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789521)

JR

Jesus R.

Case manager

> "The system is so easy to navigate and it has many options to make workflow easy."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755641)

ST

Sheila T.

General Manager

> "None of our suggestions ever see the light of day."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6710291)

KA

Kate A.

Bookkeeper

> "We use every aspect of eRSP and we love when new features come."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693648)

TS

Tina S.

Co owner

> "That was very disruptive ."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755843)

LM

Laura M.

Scheduling

> "Its easy to add clients and caregivers to the system"

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6695711)

AB

ALLISON B.

OTRL President

> "That was 10 days again and they will not return our calls or emails all week now."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538)

NN

Noel N.

Scheduling Supervisor

> "Overall my experience utilizing ersp in my daily work needs has been relatively positive"

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693949)

AB

ALLISON B.

OTRL President

> "They have not given a system wide update since the first day of the outage. "

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538)

MH

Michael H.

Community Outreach Coordinator

> "Calander and visit List is easy toest up, change and view."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755604)

AB

ALLISON B.

OTRL President

> "The customer service is abysmal. "

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538)

DH

Danielle H.

Care Coordinator

> "All of the options available and the fact that is very simple to navigate."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755489)

AB

ALLISON B.

OTRL President

> "Do not consider purchasing. "

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538)

AJ

Ashley J.

Office administrator

> "I would say user friendly, as I have only been using it for a year with the company I’m with."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788429)

AS

Andres S.

Recruitment Manager

> "Information is not easy to find."

[See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___4604841)

[View Reviews](https://www.capterra.com/p/129443/eRSP/reviews/)

## User interface

4.78 (181)

[eRSP](https://www.capterra.com/p/129443/eRSP/)

4.24 (99)

### Features

CareSmartz360

43/48

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Assessment Management
-   Billing & Invoicing
-   Calendar Management
-   Caregiver Management
-   Care Plan Management
-   Charting
-   Chat/Messaging
-   Claims Management
-   Client Management
-   Client Portal
-   Clock In/Out
-   Communication Management
-   Compliance Management
-   Customizable Forms
-   Customizable Reports
-   Document Management
-   Electronic Signature
-   Employee Management
-   Employee Portal
-   EMR/EHR
-   For Long Term Care
-   Generative AI
-   Geriatric Care
-   GPS
-   HIPAA Compliant
-   Home Health Care Management
-   Insurance Management
-   Knowledge Base Management
-   Medication Management
-   Mobile Access
-   Monitoring
-   Multi-Location
-   Patient Records Management
-   Payroll Management
-   Point of Care System
-   Referral Management
-   Reminders
-   Reporting & Statistics
-   Scheduling
-   Task Management
-   Telemedicine
-   Third-Party Integrations
-   Visit Verification
-   Workflow Management

[See all features](https://www.capterra.com/p/233554/CareSmartz360/#features)

eRSP

Top features

44/48

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Assessment Management
-   Billing & Invoicing
-   Calendar Management
-   Caregiver Management
-   Care Plan Management
-   Charting
-   Chat/Messaging
-   Claims Management
-   Client Management
-   Client Portal
-   Clock In/Out
-   Communication Management
-   Compliance Management
-   Customizable Forms
-   Customizable Reports
-   Document Management
-   Electronic Signature
-   Employee Management
-   Employee Portal
-   EMR/EHR
-   For Long Term Care
-   Generative AI
-   Geriatric Care
-   GPS
-   HIPAA Compliant
-   Home Health Care Management
-   Insurance Management
-   Knowledge Base Management
-   Medication Management
-   Mobile Access
-   Monitoring
-   Multi-Location
-   Patient Records Management
-   Payroll Management
-   Point of Care System
-   Referral Management
-   Reminders
-   Reporting & Statistics
-   Scheduling
-   Task Management
-   Telemedicine
-   Third-Party Integrations
-   Visit Verification
-   Workflow Management

[See all features](https://www.capterra.com/p/129443/eRSP/#features)

### Recognition

No recognitions have been awarded to CareSmartz360

No recognitions have been awarded to eRSP

### Deployment & support

CareSmartz360

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

eRSP

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CareSmartz360

-   By CareSmartz
-   Located in United States
-   Founded in 2016

eRSP

-   By Kaleida Systems
-   Located in United States
-   Founded in 1999

## Popular Comparisons

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

vs

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[eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

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4.6

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4.6

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4.5

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[eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

vs

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[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

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4.6

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[eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

vs

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[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

vs

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4.6

Features

4.5

4.6

Ease of Use

4.6

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[eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

vs

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Price

Contact vendor for pricing

4.2

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/129443-267398/eRSP-vs-The-Lookout-Way)

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

vs

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4.6

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4.6

Ease of Use

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[eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

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[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)[4.42 (271)](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews/)

$10/month

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4.6

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4.2

4.6

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[eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/)

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Features

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4.3

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