# Compare SolarWinds Service Desk vs BOSSDesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BOSSDesk and SolarWinds Service Desk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/129478-144825/Solarwinds-Service-Desk-vs-BOSS-Solutions --- # BOSSDesk vs SolarWinds Service Desk Features and Cost Comparison Last updated April 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BOSSDeskSolarWinds Service Desk2/4 selected [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) [## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting Price $29.00/month Value-for-Money 4.7 Functionality 4.4 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment HT Based on [139 reviews](#user-reviews) Positive 137 Neutral 2 Negative 0 [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Starting Price $39.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [577 reviews](#user-reviews) Positive 557 Neutral 18 Negative 2 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,595 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.6 Customizable Fields 5.0 Third-Party Integrations 4.3 Reporting/Analytics 2.3 76%Fit Not enough reviews Feature ratings Ticket Management 4.6 Real-Time Notifications 4.4 Customizable Fields 5.0 Third-Party Integrations 2.7 Reporting/Analytics 3.9 User satisfaction User satisfaction 4.6 User reviews[139](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.7 Customer support 4.8 User satisfaction 4.6 User reviews[577](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from $39Per User, Per Month - Free version - Free trial Best for Best for BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management . Best for Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters). ## User reviews Pros & cons HT Hayden T. Director of Information Security > "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management,..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725) CN Chrys N. System Admin > "Interface feels dated and advanced features take time to fully configure and reporting is limited ok" [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416) CN Chrys N. System Admin > "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416) WP Will P. CSS II > "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887) GB Gibril B. IT Help Desk > "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477) AD Annette D. Service Desk Administrator > "I didn't stay longer enough to use the upgrade of this software." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472) CN Chrys N. System Admin > "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416) GK Ganesh K. Project Manager > "Support provided by the vendor is not up to the mark and requires improvement." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602) GB Gibril B. IT Help Desk > "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477) JG Joedy G. Client Support Analyst > "There really is not anything I can think of I would point out as being a negative" [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522) DC David C. Information Systems Manager > "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in..." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412) GK Ganesh K. Project Manager > "Moreover certain features are missing/needs improvement." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602) CR Chris R. Service Desk Manager > "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184) JP Joshua P. Help Desk Supervisor > "The support engineer had no way to recover this either." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566) CH Cody H. Voice Engineer > "I like the ability to customize ticket dashboard views." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036629) DD Dhanashree D. Technical Engineer > "The refresh problem is there." [See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766) [View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) VR Verified Reviewer Owner > "The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6317368) VR Verified Reviewer Owner Director of Business Development > "The other downfall is the invoicing module was primitive and did not include a recurring feature." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7060262) KP Katrina P. IT Analyst > "It has made my job easier and more efficient." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7042623) RS Rasheed S. System Support Technician > "Lack of technical support to direct comments, questions or query's to" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6626661) Alejandro Enrique M. Helpdesk Operations Supervisor > "It is satisfying to have a team that provides services within the company in everything related to incidents and IT requirements and supported..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4866949) Lillian G. Human Resources Generalist > "The SolarWinds app did not provide the end user with many options to create their own ticket." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4987097) Jesse Z. Software Engineer > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6878386) SL Santiago L. Deployment Tech > "It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3743628) OV Omkar V. Software engineer > "Solarwinds service desk is used to manage and handle our network entirely with its amazing alert generating features." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6012219) AD Andrew D. Center IT Engineer > "The connection time for our current software is absurd, having an external program needed just to remote in is a joke, and Kaseya goes down..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3441963) JG Jonathan G. Undergraduate Associate > "Ticket creation is assisted by a very user friendly UI, and ticket management after tickets are created allow for tickets to reflect evolving..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3892089) GS Gianluca S. IT administrator > "The interface is not so good but fair enough to understand" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3933985) JD Josh D. Trainer > "When looking for a solution to tie all of our tech together inside of our company, we went with SolarWinds Service Desk and from the get go, it..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4543592) VR Verified Reviewer System Support Specialist II > "Reporting is a downfall for a majority of apps these days. While some of this is mitigated through the ability to filter and export list results,..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452356) Sarah H. System Administrator > "For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3566876) JL Jason L. IT Service Desk Support > "The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462777) AS Assi S. Application Developer > "From asset tracking to IT management, this tool has all we need" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874) TM Tim M. Systems Administrator > "Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) RR Reza R. IT Manager > "I liked the fact that they've combined the Asset Management and Ticketing system in their product, it gives the IT team full insight into the..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4623289) TM Tim M. Systems Administrator > "Reporting doesn't report accurately compared to a custom query, which is odd." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) AS Assi S. Application Developer > "The deployment process is quite straightforward and the customer support is amazing." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874) JK Jodie K. Director of Technical Services > "The mobile app could use some work, it is a little cumbersome from a technician's stand point. " [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452308) MD Mayank D. Senior Specialist > "We can easily find any required data using this app if it is available in its database & if it is configured." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071) Olusegun O. IT Engineer > "The license is quite expensive" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2927977) PA Peter A. I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager > "I also love the capability of logging ticket against an asset ,either incident, problem or a request within same platform." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068) TM Tim M. Systems Administrator > "This makes ticket flow a little difficult to work with." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) MD Mayank D. Senior Specialist > "I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071) DH Dean H. IT Service Delivery Manager > "Portal lacks customization. " [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462405) JP Jacquelyn P. interior design specialist > "Working with such a great team definitely takes the stress out of worry about what ifs." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4746794) SW Stephen W. it desktop specialist > "Also some of the updates have broken our work flows." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2463921) PA Peter A. I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager > "I am impressed with it ability to detect who made a change to a configuration file." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068) TeW Tere'e W. IT Systems Support Specilailst > "Getting confused sometimes about where a specific feature may be." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2460575) [View Reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) ## User interface 4.65 (139) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) 4.58 (577) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important BOSSDesk 34/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features) SolarWinds Service Desk 34/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#features) ### Recognition No recognitions have been awarded to BOSSDesk No recognitions have been awarded to SolarWinds Service Desk ### Deployment & support BOSSDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SolarWinds Service Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BOSSDesk - By BOSS Solutions - Located in United States - Founded in 1997 SolarWinds Service Desk - By SolarWinds - Located in United States - Founded in 1999 ## Popular Comparisons [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144825-164283/BOSS-Solutions-vs-Zendesk) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.61 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $39/month Price $795/year 4.4 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/129478-170018/Solarwinds-Service-Desk-vs-ManageEngine-Desktop-Central) [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144825/Freshdesk-vs-BOSS-Solutions) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $39/month Price $20/month 4.4 Features 4.5 4.6 Ease of Use 4.2 [View full 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[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144825/LiveAgent-vs-BOSS-Solutions) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) $39/month Price Contact vendor for pricing 4.4 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-129478/SysAid-vs-Solarwinds-Service-Desk) [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 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