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SolarWinds Service Desk vs baramundi Management Suite: Which is a better fit?

Updated on December 22nd, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,851 reviews from IT Management users.
% Fit
Missing features
Feature ratings
Server Monitoring
NA
Patch Management
NA
Task Management
4.2
Real-Time Monitoring
NA
Real-Time Notifications
4.4
% Fit
Missing features
Feature ratings
Server Monitoring
NA
Patch Management
4.1
Task Management
NA
Real-Time Monitoring
NA
Real-Time Notifications
NA
User satisfaction
4.6
User reviews574
Ease of use
4.6
Functionality
4.4
Value for money
4.5
Customer support
4.6
4.7
User reviews124
Ease of use
4.3
Functionality
4.5
Value for money
4.1
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Corporate IT/OT departments with Windows, Android and/or Apple endpoints who operate lean and need to do more with less using intelligent IT management automation tools all in one single interface.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
129478
5 screenshots
177946
2 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

SolarWinds Service Desk

21/32
  • Audit Trail
  • Capacity Management
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Patch Management
  • Real-Time Monitoring
  • Remote Monitoring & Management
  • Security Tools
  • Server Monitoring
  • Third-Party Integrations
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Compliance Management
  • Configuration Management
  • Dashboard
  • Data Import/Export
  • Incident Management
  • Issue Auditing
  • IT Asset Management
  • Knowledge Management
  • License Management
  • Maintenance Scheduling
  • Real-Time Notifications
  • Remote Access/Control
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Task Management
  • Ticket Management
See All features
Hide IT Management Software Features -

baramundi Management Suite

Top Features
23/32
Show IT Management Software Features +

baramundi Management Suite

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SolarWinds Service Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
baramundi Management Suite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SolarWinds Service Desk
  • By SolarWinds
  • Located in United States
  • Founded in 1999
baramundi Management Suite
  • By baramundi Software USA
  • Located in United States
  • Founded in 2000
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