# Compare SolarWinds Service Desk vs Web Help Desk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SolarWinds Service Desk and Web Help Desk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/129478-179421/Solarwinds-Service-Desk-vs-Web-Help-Desk --- # SolarWinds Service Desk vs Web Help Desk Features and Cost Comparison Last updated June 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SolarWinds Service DeskWeb Help Desk2/4 selected [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Starting Price $39.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [577 reviews](#user-reviews) Positive 557 Neutral 18 Negative 2 [## Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) Starting Price $753.00one time Value-for-Money 4.1 Functionality 4 Ease of Use 4.1 Customer Service 4.1 Reviews Sentiment Cm Cm Based on [124 reviews](#user-reviews) Positive 101 Neutral 17 Negative 6 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 68%Fit Not enough reviews Feature ratings Ticket Management 4.6 Real-Time Notifications 4.4 Customizable Fields 5.0 Third-Party Integrations 2.7 Performance Metrics \-- \--%Fit Missing features Feature ratings Ticket Management 4.2 Real-Time Notifications NA Customizable Fields NA Third-Party Integrations NA Performance Metrics NA User satisfaction User satisfaction 4.6 User reviews[577](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.5 Customer support 4.6 User satisfaction 4.1 User reviews[124](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) Ease of use 4.1 Functionality 4.0 Value for money 4.1 Customer support 4.1 Price starts from Price starts from $39Per User, Per Month - Free version - Free trial Price starts from $753Flat Rate, One Time - Free version - Free trial Best for Best for Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters). Best for IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support ## User reviews Pros & cons Jesse Z. Software Engineer > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6878386) VR Verified Reviewer Owner Director of Business Development > "The other downfall is the invoicing module was primitive and did not include a recurring feature." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7060262) OV Omkar V. Software engineer > "Solarwinds service desk is used to manage and handle our network entirely with its amazing alert generating features." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6012219) RS Rasheed S. System Support Technician > "Lack of technical support to direct comments, questions or query's to" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6626661) KP Katrina P. IT Analyst > "It has made my job easier and more efficient." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7042623) Lillian G. Human Resources Generalist > "The SolarWinds app did not provide the end user with many options to create their own ticket." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4987097) VR Verified Reviewer Owner > "The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6317368) SL Santiago L. Deployment Tech > "It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3743628) JG Jonathan G. Undergraduate Associate > "Ticket creation is assisted by a very user friendly UI, and ticket management after tickets are created allow for tickets to reflect evolving..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3892089) GS Gianluca S. IT administrator > "The interface is not so good but fair enough to understand" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3933985) JD Josh D. Trainer > "When looking for a solution to tie all of our tech together inside of our company, we went with SolarWinds Service Desk and from the get go, it..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4543592) AD Andrew D. Center IT Engineer > "The connection time for our current software is absurd, having an external program needed just to remote in is a joke, and Kaseya goes down..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3441963) Alejandro Enrique M. Helpdesk Operations Supervisor > "It is satisfying to have a team that provides services within the company in everything related to incidents and IT requirements and supported..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4866949) VR Verified Reviewer System Support Specialist II > "Reporting is a downfall for a majority of apps these days. While some of this is mitigated through the ability to filter and export list results,..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452356) AS Assi S. Application Developer > "From asset tracking to IT management, this tool has all we need" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874) JL Jason L. IT Service Desk Support > "The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462777) RR Reza R. IT Manager > "I liked the fact that they've combined the Asset Management and Ticketing system in their product, it gives the IT team full insight into the..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4623289) TM Tim M. Systems Administrator > "Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) AS Assi S. Application Developer > "The deployment process is quite straightforward and the customer support is amazing." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874) TM Tim M. Systems Administrator > "Reporting doesn't report accurately compared to a custom query, which is odd." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) MD Mayank D. Senior Specialist > "We can easily find any required data using this app if it is available in its database & if it is configured." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071) JK Jodie K. Director of Technical Services > "The mobile app could use some work, it is a little cumbersome from a technician's stand point. " [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452308) PA Peter A. I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager > "I also love the capability of logging ticket against an asset ,either incident, problem or a request within same platform." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068) TM Tim M. Systems Administrator > "This makes ticket flow a little difficult to work with." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) MD Mayank D. Senior Specialist > "I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071) DH Dean H. IT Service Delivery Manager > "Portal lacks customization. " [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462405) PA Peter A. I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager > "I am impressed with it ability to detect who made a change to a configuration file." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068) SW Stephen W. it desktop specialist > "Also some of the updates have broken our work flows." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2463921) Sarah H. System Administrator > "For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3566876) TeW Tere'e W. IT Systems Support Specilailst > "Getting confused sometimes about where a specific feature may be." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2460575) RR Reza R. IT Manager > "Overall, it's a great software that is well made and enables you to customize it easily even without coding." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4623289) Olusegun O. IT Engineer > "The license is quite expensive" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2927977) [View Reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) CM Craig M. It Infrastructure Engineer > "In a large zoo environment where IT supports everything from traditional office systems to specialist operational infrastructure, reliability and ease of use are critical, and Web Help Desk..." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___7162475) CM Craig M. It Infrastructure Engineer > "While Web Help Desk has been dependable, its interface has started to feel dated compared to newer ITSM platforms." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___7162475) CM Craig M. It Infrastructure Engineer > "The ticketing system is easy to navigate, highly configurable, and provides the core functionality needed to manage incidents, service requests, asset tracking, and technician workflows without..." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___7162475) PM Phillip M. ICT Support Officer > "The platform would regularly fail back to the main ticket page when trying to switch to the assets tab, or when saving a note or email response, sometimes causing the system to lose all the changes..." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___5013681) MNO Mohammad Naseer O. IT manager > "We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately" [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___4169147) BA Betsy A. IT Support Services > "We had a few issues customer-service-wise (not me personally, but co-workers had said they did), and the issue with duplicates in the asset tracking and management did end up creating problems. " [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3734282) BG Bracia G. Cashier > "is it helps me and my team when accessing the world to solve management problems for the company." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6058033) FSA Fil Sammy A. IT > "Asset management and customer support is where we ran into the some issues." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3849662) JG Josephine G. IT-Support > "As a helpdesk, this ticketing system is good tracker and documentation." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6047512) VR Verified Reviewer Implementation & Support Specialist > "I did not use this tool as an administrator, so I am not familiar with its cons, only used for ticket management." [See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___2523150) [View Reviews](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) ## User interface [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) 4.58 (577) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) 4.14 (124) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important SolarWinds Service Desk Top features 34/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#features) Web Help Desk 13/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/179421/Web-Help-Desk/#features) ### Recognition SolarWinds Service Desk is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Web Help Desk ### Deployment & support SolarWinds Service Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Web Help Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SolarWinds Service Desk - By SolarWinds - Located in United States - Founded in 1999 Web Help Desk - By SolarWinds - Located in United States - Founded in 1999 ## Popular Comparisons [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.63 (1,765)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $39/month Price $795/year 4.4 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/129478-170018/Solarwinds-Service-Desk-vs-ManageEngine-Desktop-Central) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $753one time Price $115/month 4.0 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179421/Zendesk-vs-Web-Help-Desk) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) $39/month Price $19/month 4.4 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/129478-132997/Solarwinds-Service-Desk-vs-Freshservice) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $753one time Price $19/month 4.0 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-179421/Freshdesk-vs-Web-Help-Desk) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $39/month Price $20/month 4.4 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/129478-227102/Solarwinds-Service-Desk-vs-JIRA-Service-Management) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $753one time Price R$35/month 4.0 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/179421-202528/Web-Help-Desk-vs-Milvus) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) $39/month Price $89/month 4.4 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-129478/SysAid-vs-Solarwinds-Service-Desk) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) $753one time Price $19/month 4.0 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-179421/Freshservice-vs-Web-Help-Desk) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) $39/month Price $49/month 4.4 Features 4.2 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/129478-216733/Solarwinds-Service-Desk-vs-Vivantio) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $753one time Price $15/month 4.0 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179421/LiveAgent-vs-Web-Help-Desk) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $39/month Price $16/month 4.4 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/129478-179501/Solarwinds-Service-Desk-vs-ManageEngine-Service-Desk-Plus) [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (124)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) $753one time Price $89/month 4.0 Features 4.5 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-179421/SysAid-vs-Web-Help-Desk)