# Compare SolarWinds Service Desk vs Web Help Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SolarWinds Service Desk and Web Help Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/129478-179421/Solarwinds-Service-Desk-vs-Web-Help-Desk

---

# SolarWinds Service Desk vs Web Help Desk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SolarWinds Service DeskWeb Help Desk2/4 selected

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

[## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [577 reviews](#user-reviews)

Positive

557

Neutral

18

Negative

2

[## Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

Starting Price

$753.00one time

Value-for-Money

4.1

Functionality

3.9

Ease of Use

4.1

Customer Service

4.1

Reviews Sentiment

LK

MO

Based on [123 reviews](#user-reviews)

Positive

100

Neutral

17

Negative

6

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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* * *

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## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

75%Fit

Not enough reviews

Feature ratings

Ticket Management

4.6

Real-Time Notifications

4.4

Customizable Fields

5.0

Third-Party Integrations

2.7

Prioritization

3.5

\--%Fit

Missing features

Feature ratings

Ticket Management

4.3

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

NA

User satisfaction

User satisfaction

4.6

User reviews[577](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.1

User reviews[123](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

4.1

Customer support

4.1

Price starts from

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Price starts from

$753Flat Rate, One Time

-   Free version
-   Free trial

Best for

Best for

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Best for

IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support

## User reviews

Pros & cons

VR

Verified Reviewer

Owner

> "The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6317368)

VR

Verified Reviewer

Owner Director of Business Development

> "The other downfall is the invoicing module was primitive and did not include a recurring feature."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7060262)

KP

Katrina P.

IT Analyst

> "It has made my job easier and more efficient."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7042623)

RS

Rasheed S.

System Support Technician

> "Lack of technical support to direct comments, questions or query's to"

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6626661)

Alejandro Enrique M.

Helpdesk Operations Supervisor

> "It is satisfying to have a team that provides services within the company in everything related to incidents and IT requirements and supported..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4866949)

Lillian G.

Human Resources Generalist

> "The SolarWinds app did not provide the end user with many options to create their own ticket."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4987097)

Jesse Z.

Software Engineer

> "I personally like how it is easy to view helpdesk tickets, update them, and then close them."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6878386)

SL

Santiago L.

Deployment Tech

> "It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3743628)

OV

Omkar V.

Software engineer

> "Solarwinds service desk is used to manage and handle our network entirely with its amazing alert generating features."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6012219)

AD

Andrew D.

Center IT Engineer

> "The connection time for our current software is absurd, having an external program needed just to remote in is a joke, and Kaseya goes down..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3441963)

JG

Jonathan G.

Undergraduate Associate

> "Ticket creation is assisted by a very user friendly UI, and ticket management after tickets are created allow for tickets to reflect evolving..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3892089)

GS

Gianluca S.

IT administrator

> "The interface is not so good but fair enough to understand"

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3933985)

JD

Josh D.

Trainer

> "When looking for a solution to tie all of our tech together inside of our company, we went with SolarWinds Service Desk and from the get go, it..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4543592)

VR

Verified Reviewer

System Support Specialist II

> "Reporting is a downfall for a majority of apps these days. While some of this is mitigated through the ability to filter and export list results,..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452356)

Sarah H.

System Administrator

> "For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3566876)

JL

Jason L.

IT Service Desk Support

> "The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462777)

AS

Assi S.

Application Developer

> "From asset tracking to IT management, this tool has all we need"

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874)

TM

Tim M.

Systems Administrator

> "Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514)

RR

Reza R.

IT Manager

> "I liked the fact that they've combined the Asset Management and Ticketing system in their product, it gives the IT team full insight into the..."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4623289)

TM

Tim M.

Systems Administrator

> "Reporting doesn't report accurately compared to a custom query, which is odd."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514)

AS

Assi S.

Application Developer

> "The deployment process is quite straightforward and the customer support is amazing."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874)

JK

Jodie K.

Director of Technical Services

> "The mobile app could use some work, it is a little cumbersome from a technician's stand point. "

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452308)

MD

Mayank D.

Senior Specialist

> "We can easily find any required data using this app if it is available in its database & if it is configured."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071)

Olusegun O.

IT Engineer

> "The license is quite expensive"

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2927977)

PA

Peter A.

I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager

> "I also love the capability of logging ticket against an asset ,either incident, problem or a request within same platform."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068)

TM

Tim M.

Systems Administrator

> "This makes ticket flow a little difficult to work with."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514)

MD

Mayank D.

Senior Specialist

> "I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071)

DH

Dean H.

IT Service Delivery Manager

> "Portal lacks customization. "

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462405)

JP

Jacquelyn P.

interior design specialist

> "Working with such a great team definitely takes the stress out of worry about what ifs."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4746794)

SW

Stephen W.

it desktop specialist

> "Also some of the updates have broken our work flows."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2463921)

PA

Peter A.

I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager

> "I am impressed with it ability to detect who made a change to a configuration file."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068)

TeW

Tere'e W.

IT Systems Support Specilailst

> "Getting confused sometimes about where a specific feature may be."

[See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2460575)

[View Reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

LK

Liam K.

CMO

> "Getting reports, wich is important for us, is easy and they are quite complex and complete."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6305235)

PM

Phillip M.

ICT Support Officer

> "The platform would regularly fail back to the main ticket page when trying to switch to the assets tab, or when saving a note or email response,..."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___5013681)

MNO

Mohammad Naseer O.

IT manager

> "We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately"

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___4169147)

BA

Betsy A.

IT Support Services

> "We had a few issues customer-service-wise (not me personally, but co-workers had said they did), and the issue with duplicates in the asset tracking..."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3734282)

BG

Bracia G.

Cashier

> "is it helps me and my team when accessing the world to solve management problems for the company."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6058033)

FSA

Fil Sammy A.

IT

> "Asset management and customer support is where we ran into the some issues."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3849662)

JG

Josephine G.

IT-Support

> "As a helpdesk, this ticketing system is good tracker and documentation."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6047512)

VR

Verified Reviewer

Implementation & Support Specialist

> "I did not use this tool as an administrator, so I am not familiar with its cons, only used for ticket management."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___2523150)

[View Reviews](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

## User interface

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

4.58 (577)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)

4.14 (123)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

SolarWinds Service Desk

Top features

34/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#features)

Web Help Desk

13/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/179421/Web-Help-Desk/#features)

### Recognition

No recognitions have been awarded to SolarWinds Service Desk

No recognitions have been awarded to Web Help Desk

### Deployment & support

SolarWinds Service Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Web Help Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SolarWinds Service Desk

-   By SolarWinds
-   Located in United States
-   Founded in 1999

Web Help Desk

-   By SolarWinds
-   Located in United States
-   Founded in 1999

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[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$753one time

Price

$29/month

3.9

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-179421/Freshservice-vs-Web-Help-Desk)

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

$39/month

Price

$67/month

4.4

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/129478-141792/Solarwinds-Service-Desk-vs-Pulseway)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$753one time

Price

$20/month

3.9

Features

4.5

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/179421-227102/Web-Help-Desk-vs-JIRA-Service-Management)