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Action1 vs SolarWinds Service Desk: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,863 reviews from IT Management users.
% Fit
Not enough reviews
Feature ratings
Server Monitoring
4.6
Patch Management
4.9
Task Management
4.9
Real-Time Monitoring
4.7
Real-Time Notifications
4.7
% Fit
Missing features
Feature ratings
Server Monitoring
NA
Patch Management
NA
Task Management
4.2
Real-Time Monitoring
NA
Real-Time Notifications
4.4
User satisfaction
4.9
User reviews163
Ease of use
4.8
Functionality
4.7
Value for money
4.9
Customer support
4.9
4.6
User reviews574
Ease of use
4.6
Functionality
4.4
Value for money
4.5
Customer support
4.6
Price starts from
--
Yearly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Internal IT departments and Managed Service Providers (MSPs).

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
180609
5 screenshots
129478
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

Action1

Top Features
22/32
  • Capacity Management
  • Incident Management
  • Issue Auditing
  • Knowledge Management
  • License Management
  • Security Tools
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
  • Ticket Management
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Audit Trail
  • Compliance Management
  • Configuration Management
  • Dashboard
  • Data Import/Export
  • Event Logs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Maintenance Scheduling
  • Patch Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Remote Access/Control
  • Remote Monitoring & Management
  • Server Monitoring
  • Single Sign On
  • Task Management
See All features
Hide IT Management Software Features -

SolarWinds Service Desk

21/32
Show IT Management Software Features +

Action1

  • Best Value Patch Management
    Software (2024)
  • Best Value Patch Management
    Software (2023)
  • Best Value Patch Management
    Software (2022)
Action1
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SolarWinds Service Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Action1
  • By Action1
  • Located in United States
  • Founded in 2016
SolarWinds Service Desk
  • By SolarWinds
  • Located in United States
  • Founded in 1999
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