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SolarWinds Service Desk vs Ivanti Neurons for ITSM: Which is a better fit?

Updated on February 9th, 2025
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Summary
Features in Service Desk
38
Best performer
47
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
7
47
User satisfaction
4.6
User reviews574
Ease of use
4.6
Functionality
4.4
Value for money
4.5
Customer support
4.6
3.9
User reviews14
Ease of use
3.6
Functionality
3.6
Value for money
3.8
Customer support
3.9
Price starts from
Monthly subscription
Free version
Free trial
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Not provided by vendor
Free version
Free trial
Best for

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
129478
5 screenshots
193225
5 screenshots

SolarWinds Service Desk

Top Features
38/47
  • Analytics
  • Benchmarking
  • Chat/Messaging
  • IT Risk Management
  • Localization Automation
  • Release & Deployment
  • Reporting & Statistics
  • Third-Party Integrations
  • Virtual Assistant
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Asset Lifecycle Management
  • Change Management
  • CMDB
  • Configuration Management
  • Contract/License Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Incident Management
  • Inventory Management
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Remote Access/Control
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Workflow Management
See All features
Hide Service Desk Software Features -

Ivanti Neurons for ITSM

7/47
Show Service Desk Software Features +

Ivanti Neurons for ITSM

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SolarWinds Service Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ivanti Neurons for ITSM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SolarWinds Service Desk
  • By SolarWinds
  • Located in United States
  • Founded in 1999
Ivanti Neurons for ITSM
  • By Ivanti
  • Located in United States
  • Founded in 2002
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