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CEO/COO/IT manager of a business of 10+ people that buy, sell, distribute or manufacture physical goods primarily.
Brands, wholesalers, retailers, distribution and light-manufacturers who need automation across everything to run smoothly, operate at scale, and easily match supply to demand.
Their customer service is brilliant, no matter what questions or requests i have the team always manage to help me out. I am very happy and will recommend this package to any business, big or small.
If you notice some information is wrong /missing at this point, you have to separately go to the Products list and find it. This seems illogical to me.
Ease of Use, very good workflow especially for companies that manufacture products. Easy access from anywhere, affordable price for what we get, excellent support.
Some small glitches during importing stocks get annoying. If the internet is down (we are in Africa after all) it can become problematic as the entire system is cloud based.
Easy to use, simplifies order processing and fulfillment, amazing customer support (before, during and after implementation), syncs with shopify store, simplifies inventory management.
The original interface which has now been updated was difficult to navigate.
We like that we can manage our procurement, inventory and manufacturing from one solution and that it integrates with SolidWorks. The customer support is also amazing.
It works as is, but can be a struggle to use on the phone at times.
It is simple and flexible to use great for any mid sized business or anyone starting out. There are a few limitations but generally a great all round solution.
We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.
The application is suitable to the current size of our company while we continue to expand. SENSITIVE CONTENT] was amazing and dependable to work with in helping us get launched.
Horrible, till now they still send emails asking about onboarding. We told them to cancel it and agreed to refund us the money.
The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees.
If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful.
Support by the rep has been very good, always prompt and courteous. Up time has been very good, a few outages over the last few months but quickly resolved.
After working out all the initial problems, it does the job that we need it to. I did just notice that the Cin7 app is no longer in Shopify which may pose a problem.
Sean S.: Hi, I'm Sean. I'm an owner of a vineyard and I give Cin7 a four out of five. Prior to engaging with Cin7, we were using a variety of different software platforms to meet our needs for logistics and fulfillment. And that included MYOB as an accounting software, as well as cloud-based e-commerce software like, the [West 00:00:25] Commerce. However, they did not meet any of our needs and so we reviewed a variety of different products. The reason that they did not meet our needs, was because they didn't offer good integration with each other or offered a fully cloud integrated solution. So when we looked at other products, we looked at MYOB's cloud accounting platform, we looked at Xero, we looked at Unleashed Inventory and we looked at Magento. However, and then of course, Cin7, however, none of these really offered a full solution to be integrated. The lack of integration was a big part of the reason why we chose Cin7. When we looked at Cin7, the product is really what I would call sort of a Swiss Army Knife of options and tools. It offers logistics features, it offers inventory management, it offers order fulfillment and there's a whole other suite of options and possibilities with it. Some of which we aren't even using such as payment portals and things like that but we may integrate in the future. The problem that we found is that none of these other products that I mentioned before, we're actually able to fully work together and provide us a good ecosystem for meeting all of the needs of a business like ours. So, what we found is that Cin7 does offer a lot of opportunity and another very important feature for us as a vineyard and winery is reporting capabilities, both for sales as well as meeting tax requirements and other regulatory and compliance requirements. And that is probably the one area where Cin7 actually offered the best features out of anything else that we could put together. When it came time to integrate and onboard into Cin7, we spent a little bit of time working with their team directly. But what we did find is that it is a somewhat complex product and because it really does touch on accounting and integrates tightly with accounting software, we did need to bring in some specialists to do that integration. So we did hire a third party consultant, who did a fantastic job for us and really helped get the accounting, the sense of our prior data out of our prior platforms and order histories and inventory, and even setting up some of the structures of how we are going to transact and process oders in the business. My feeling on that was a specialist provider was the best solution for us, Cin7 does do a lot of this work in-house and offers that. But our choice after looking at the onboarding solution, in-house with Cin7, was to go with a specialist provider that could give us a more bespoken tailored fit to meet our business needs. A few things to think about when making a move into Cin7 would be to consider what are your current requirements in terms of historical data versus starting and starting with a clean slate. For us, it was very important to actually bring in a lot of our data from our prior systems and the fantastic thing is Cin7 does have very excellent tools for importation in terms of bringing data in. However, that can be an expensive and a bit of an onerous process to get it in and to get it right. So we did have to bear some additional costs to bring in things like, historical order history into Cin7 and that did come at some price. So I guess my advice to somebody else that would be to consider whether, having access to their prior systems and keeping their historical data in one location for reference is a viable solution, as opposed to going through and trying to bring everything into Cin7. If you do look at that, you will be looking at some extra effort and time to be able to make that work and probably make it work the way that you want to.
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