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Synchroteam Field Service Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, & Security.
Tailored for enterprises that rely on field staff and demand real-time coordination for service delivery excellence. Ideal for logistics, maintenance, public sector, logistics, health services, etc.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data.
It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.
For now e only have problems with teams, users and job that can be see by managers.
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.
I enjoy its simplicity and ease of use, very easy to implement.
I am using Hellotracks to track physician liaisons. We have had problems with the software not working.
Ine can get a perfect overview of field staff activities real time and at a glance. It's so easy dispatch and track the work in the field.
Updates are made by own without any notification. Plus, the limited functions are a big problem.
Good functionalities for small companies and non expert staff.
Wish app would let me as admin change route as far as deleting stop or adding stop or moving stops.
They love to see the excact time window to artive.
Not possible to optimize routes when having different start and end locations. Dashboard not possible to customize and showing information not relevant.
Prioritize real-user-identified key features according to your needs to find your best fit.
Synchroteam
Top FeaturesHellotracks
Synchroteam
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Hellotracks
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