Synchroteam vs Cornerstone Billing: Which is a better fit?

The support staff is awesome and provides great support as needed. The software is pretty straight forward.

Daniel D

Managing Director

Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall.

Stephen S

Maintenance/Manufacturing Coordinator

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.

William W

The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data.

It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.

For now e only have problems with teams, users and job that can be see by managers.

For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Cornerstone has been great in all areas support, customers and asset management. The team at Cornerstone is great.

Working from an RDT makes the experience slow on the program side, and sometimes causes frustration when you are trying to move through a task quickly.

They are extremely helpful and pro active with helping us fix any billing irregularities. The platform is intuitive, easy to use and provides more comprehensive reporting then Quickbooks.

There have been a few stressful moments for me at first then the rep stepped in and showed me what I was doing wrong and how to avoid it.

The staff is always friendly and helpful, no matter how out there my questions are, or how i try adjust the program to work better for our staff.

I would choose to go through the initial pain of transferring the information 100 times over for how much aggravation, time, and money Cornerstone has saved us since.

The layout makes it very clear what information is needed and is also easy to refer to in the future. EVERY TIME I call someone from Cornerstone to help me, it is a positive experience.