Synchroteam vs Dusk FSM: Which is a better fit?

The support staff is awesome and provides great support as needed. The software is pretty straight forward.

Daniel D

Managing Director

Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall.

Stephen S

Maintenance/Manufacturing Coordinator

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.

William W

The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data.

It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.

For now e only have problems with teams, users and job that can be see by managers.

For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.

After syncing jobs from desktop to mobile, the app would crash (tested over several days).

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery.

Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field.

Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily.

The forms are really hard to understand and navigate.

Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date.

They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.