# OpenCRM vs Pipedrive: Features and Cost Comparison 2026 | Capterra > OpenCRM vs Pipedrive: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-132666/OpenCRM-vs-Pipedrive --- # OpenCRM vs Pipedrive Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMPipedrive2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3056)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3056)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $19.00/month Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment Based on [3,056 reviews](https://www.capterra.com/p/132666/Pipedrive/reviews/) Positive 2,853 Neutral 139 Negative 64 Positive 2,853 Neutral 139 Negative 64 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 64% of reviews (1952), suggesting strong market traction among this segment compared to midsize and enterprise users. - **Industry**: Computer software, marketing & advertising, and IT/services together represent 33% of reviews, indicating broad adoption across technology-driven sectors. - **Use cases**: CRM (65%), sales tracking (33%), and lead management (28%) are the main uses, reflecting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like OpenCRM and Pipedrive, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 45,584 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Pipedrive 82%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.5 Contact Database 4.5 (145) 4.4 (289) OpenCRM users appreciate the ease of use and accessibility of the contact database, noting that it centralizes all client details and allows for quick searches. They find it helpful for tracking daily interactions and maintaining up-to-date information. However, some users mention the need for better duplication management and more concise layouts. Pipedrive users, on the other hand, value the customization options and the ability to segment contacts for personalized communication. They highlight the intuitive interface and the seamless integration with other tools. Overall, OpenCRM users value its simplicity and accessibility, while Pipedrive users appreciate its customization and integration capabilities. Contact Management 4.5 (189) 4.4 (396) OpenCRM users find the contact management feature easy to use and customizable, allowing them to tailor it to their business needs. They appreciate the quick access to client status and the ability to update and search contact information efficiently. Some users mention the need for a more concise layout. Pipedrive users praise the efficient contact management, highlighting the smart search, mobile app, and integration with other software. They find it easy to categorize and manage contacts, though some users report issues with duplicate contacts. In general, OpenCRM users value its customization and ease of use, while Pipedrive users appreciate its efficiency and integration. Lead Management 4.2 (144) 4.4 (378) OpenCRM users find lead management straightforward and effective for tracking and following up on leads. They appreciate the ability to group leads and access their details quickly. Some users mention that they use other functions more frequently. Pipedrive users highlight the importance of lead management for efficient organization and follow-up. They value the ability to segment leads, track their progress, and schedule follow-up dates. Some users note the complexity of filtering leads. Overall, OpenCRM users find it effective for tracking leads, while Pipedrive users appreciate its organization and follow-up capabilities. Sales Pipeline Management 4.2 (144) 4.5 (388) OpenCRM users find the sales pipeline management feature crucial for forecasting sales and tracking opportunities. They appreciate the different view options and the ability to create visual representations of data. Some users mention the need for better reporting and functionality. Pipedrive users consider sales pipeline management as one of its strongest features, highlighting the visual elements, customization options, and ease of tracking deals. They value the ability to forecast sales and monitor the sales process. In summary, OpenCRM users value its forecasting and tracking capabilities, while Pipedrive users appreciate its visual elements and customization. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version Pipedrive $19.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/132666/Pipedrive/pricing/) ## How does the user experience compare on OpenCRM vs Pipedrive? ### Overall rating 4.6 (294) 4.5 (3056) ### User interface OpenCRM Pipedrive ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Pipedrive Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs Pipedrive OpenCRM and Pipedrive are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about OpenCRM vs Pipedrive to find the best fit for you. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 Shenelle S Customer Success ExecutiveInternet, 11 - 50 employeesUsed the software for: 1-2 years. “Great tool for tracking past activity ,scheduling future activity and overall managing client relationships.“ July 22, 2025 Pipedrive SG Sauve G Sales RepresentativeInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “Pipedrive is super visual and simple .Satisfied with its customizable pipeline,easy on boarding,ability to set up automation and a single place of keeping my clients information.“ May 25, 2026 DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox, which we then used successfully for months.“ May 28, 2026 Cons OpenCRM Samuel B Regional Sales ManagerIndustrial Automation, 51 - 200 employeesUsed the software for: 6-12 months. “I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works 100% of the time.“ August 13, 2025 SR Samantha R Operations DirectorEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing.“ August 7, 2025 Pipedrive DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and locked behind a more expensive plan upgrade.“ May 28, 2026 MS Marvin S Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“ July 24, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and Pipedrive? Talk to a Capterra advisor for free and get results within 15 minutes. 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